Dania Gutierrez

• Trained and mentored all new personnel to maximize quality of service and performance.
• Organized workshops focusing on customer service skills development leading to improved guest experience in their interaction with housekeepers.
• Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Changed bed linens and collected soiled linens for cleaning.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Managed staff of 4 housekeepers.

Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

• Operated electronic backpack vacuums and floor sweepers.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Verified cleanliness and organization of storage areas and carts.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.