Dani Ponce
Paramount,CA
Summary
Client Service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Client Services Specialist
AXS
05.2024 - Current
- Provided knowledgeable service and support for all customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Trained new team members on best practices in client services, elevating overall team performance.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Venue Manager/Box Office Manager
A Forest for the Trees
01.2021 - 01.2023
- Supervised all areas of operations, ensured proper opening and closing of venue, and ensured all equipment was well maintained and properly shut down
- Oversaw set up of venue as well as organizing wifi, water deliveries, equipment rentals, and purchased apple products used in house
- Hired, trained, scheduled, and supervised all in-house staff such as sales people, bartenders, docents, box office attendants, security, and equipment engineers
- Liaised with clients such as Mastercard and The Atlantic to give them the best experience and update them on the events’ progress and success
- Met and negotiated with talent to perform at the venue for weekend concert series held, assisted in promoting artists via social media, oversaw live events, set up of equipment, and shutting down of event
Box Office Manager
Mondavi Center
01.2018 - 01.2019
- Managed, trained, and scheduled box office team, directing them in how to provide excellent customer service
- Answered customer queries and concerns over telephone and via email, assisting in ticket sales, processing refunds when necessary, and providing assistance in emergency seating arrangements when needed
- Oversaw all box office operations and ensured proper operation of the venue, keeping a house count to prevent overselling of audience
- Maintained knowledge of ticketing software, provided tech support, and coordinated with production staff to establish ticket prices
Front of House/Box Office
LBCC
01.2014 - 01.2016
- Ensured top notch quality service to patrons upon entering theater
- Kept front of house looking tidy, presentable, and inviting at all times
- Assisted in maintaining ticket inventory and resolving any customer complaints and/or issues
- Handled money transactions and balanced out the cash drawer at end of shift
Education
BA - Theatre and Dance
UC Davis
Davis, CA01.2019
Skills
- Bilingual: English/Spanish
- Operation Management
- Professional Communication
- Self Management
- Ticket management systems
- Attention to detail
- Problem-solving abilities
- Leadership abilities
- Strong empathy
- Remote work capabilities
- Calm and professional under pressure
- Customer service excellence
- Team collaboration
- Adaptability and flexibility
- Phone etiquette
- Task prioritization
Timeline
Client Services Specialist
AXS
05.2024 - Current
Venue Manager/Box Office Manager
A Forest for the Trees
01.2021 - 01.2023
Box Office Manager
Mondavi Center
01.2018 - 01.2019
Front of House/Box Office
LBCC
01.2014 - 01.2016
BA - Theatre and Dance
UC Davis
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