DANI NGUYEN
Mississauga,ON
Summary
Certified International Freight Forwarder. Experienced with the rules and regulations governing different types of Air cargo. Instrumental in keeping operations compliant and cargo moving accurately to final destinations. Adept at maintaining high customer service standards while bringing best possible profit for the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AIR IMPORT AND EXPORT SPECIALIST
MELLOHAWK LOGISTICS INC
09.2021 - Current
- Managed all aspects of export and import operations, ensuring timely delivery and customer satisfaction.
- Prepare pre alerts for air export shipment, submit export declaration CERS B13 to CBSA.
- Work with consignee and brokers to Approve documentations for import shipments and submit e-manifest in a timely manner to avoid penalty from CBSA
- Negotiate favorable air freight and trucking rates, resulting in significant cost savings for the company.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
GROUP BOOKING SPECIALIST
AirAsia
08.2016 - 08.2019
- Answered customer queries under time constraint regarding new booking or making change on the booking
- Processed payments from clients in a timely manner
- Enhanced customer satisfaction by efficiently managing and confirming reservations.
- Assisted sales team in closing deals by providing comprehensive information on available booking options and packages.
- Coordinated with internal departments to initiate sales project
- Proactively updated knowledge of travel products encompassing all aspects of air travel.
SENIOR TRAVEL CONSULTANT
ATPI MARINE AND ENERGY TRAVEL
01.2012 - 01.2016
- Advised on suitable and logical flight and quotation options for seafarers using airline software e.g
- Amadeus, Galileo
- Provided terms and conditions of travel tickets and ensured client understanding through exceptional customer service
- Regularly managed changes to travel arrangements under tight time constraints
- Trained new team members to meet and satisfy company requirements.
ACCOUNTS EXECUTIVE
ATPI MARINE AND ENERGY TRAVEL
01.2010 - 01.2012
- Performed data entry
- Generated accurate invoices using billing software
- Communicated with vendors, clients, and other staffs to resolve billing inaccuracies
- Added new customer accounts and updated customer information
- Performed general office administrative duties.
Skills
- Cross-cultural communication
- Dangerous goods coordination
- Account Management
- Incoterms Proficiency
- Freight forwarding coordination
- Documentation preparation
- Rate negotiation
- Filing skills
- Customer Support
Websites
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
Certified International Freight Forwarder (CIFF)
The FIATA Diploma in Freight Forwarding
Timeline
AIR IMPORT AND EXPORT SPECIALIST
MELLOHAWK LOGISTICS INC
09.2021 - Current
GROUP BOOKING SPECIALIST
AirAsia
08.2016 - 08.2019
SENIOR TRAVEL CONSULTANT
ATPI MARINE AND ENERGY TRAVEL
01.2012 - 01.2016
ACCOUNTS EXECUTIVE
ATPI MARINE AND ENERGY TRAVEL
01.2010 - 01.2012
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