Danielle Knight
Torrance
Summary
Dynamic and dedicated professional with extensive experience in customer service at AMC Theatres. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in point-of-sale operations and maintaining a clean environment, consistently fostering positive customer engagement and loyalty. Committed to delivering exceptional hospitality in fast-paced settings.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Equipped with the willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Crew Member
AMC Theatres
03.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction during high-volume events.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization in concession stands and auditorium areas to enhance guest experience.
- Collaborated with team members to execute seamless movie screenings and special events.
- Trained new crew members on operational procedures and customer service standards.
- Monitored inventory levels, restocking supplies proactively to minimize disruptions during service hours.
- Assisted in resolving customer inquiries and complaints promptly, fostering a positive environment for patrons.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of the theater to promote clean image.
Cashier
JOANN Fabrics and Crafts
11.2018 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and returns, enhancing satisfaction.
- Ensured compliance with safety and sanitation standards in checkout area.
- Trained new cashiers on register operations and customer service best practices.
- Collaborated with team members to maintain a well-organized store environment.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Server
Farmer Boys
05.2018 - 04.2019
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Maintained organized cash register area, promoting cleanliness and operational efficiency.
- Trained new cashiers on register operations and customer service protocols, fostering team development.
- Built relationships with customers to encourage repeat business.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate orders and resolve issues efficiently.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Crew Member
Chick-fil-A
10.2014 - 07.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and meal delivery.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction levels.
- Maintained cleanliness and organization of dining areas to meet health and safety regulations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
Associate of Arts - English
El Camino College
Torrance, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Attention to detail
- Clear communication
- Problem-solving
- Self-discipline
- Interactive communication skills
Timeline
Crew Member
AMC Theatres
03.2023 - Current
Cashier
JOANN Fabrics and Crafts
11.2018 - 05.2023
Cashier/Server
Farmer Boys
05.2018 - 04.2019
Crew Member
Chick-fil-A
10.2014 - 07.2018
Associate of Arts - English
El Camino College
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