D'Angelo Browne
Kingston,ON
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Persis Grill through exceptional service and hospitality expertise. Skilled in cash handling and maintaining food safety standards, I excel in fast-paced environments, ensuring order accuracy and efficient operations. Demonstrated ability to improve team performance with strong work ethic and memory retention, contributing to significant service quality improvements. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Persis Grill
Ottawa, ON
09.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host
The Toucan Pub
Kingston, ON
11.2021 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Team Member
Tim Hortons
Amherstview, ON
05.2018 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
Education
High School Diploma -
K.C.V.I
Kingston, ON06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Hospitality service expertise
- Memory retention
- Food safety understanding
- Order Accuracy
Languages
English
Full Professional
Timeline
Server
Persis Grill
09.2022 - 04.2024
Host
The Toucan Pub
11.2021 - 08.2022
Team Member
Tim Hortons
05.2018 - 10.2021
High School Diploma -
K.C.V.I