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Dedicated technical support professional with over four years of experience delivering exceptional customer service and technical troubleshooting across diverse channels. Proven ability to build strong customer relationships while providing timely resolutions to complex technical issues. Skilled in investigating, replicating, and documenting technical incidents using ticketing systems, ensuring thorough and accurate records. Expertise in communicating technical concepts clearly to both technical and non-technical audiences, consistently demonstrating empathy and professionalism in all interactions.

Dynamic Technical Support with a proven track record at BLD Service LLC, enhancing customer satisfaction through effective troubleshooting and innovative solutions. Skilled in system diagnostics and relationship building, I successfully increased first-call resolution rates, mentoring junior staff and streamlining support processes to improve overall service quality.

To work on challenging job that will acquire my skills and offer a significant learning and performance-based career in the latest and growing industry.
14+ Working experience in IT infra, including last 3+ year as Chief Information Security Officer in Grind Master Machine Pvt Ltd. Analyzing organization security requirement , Creating Security guidelines inline with ISMS 27001-2013 . Implementing various security tool to maintain data security . Crating ISMS training manuals and providing training to all employee. Finding correct tools to match organization security needs . Collecting evidence as per difference data security SOPs. Heading Internal ISMS Audits of Organization. Attending ISMS audits as CISO. Maintaining all ISMS activity calender for retaining the ISMS certification.
IT Project Management, IT Budget Management , Plan and implement various IT technology satiable for organization .

Seasoned Software Engineer with 8+ years of experience specializing in server support, database management, and financial technology systems. Proven track record in Linux administration, cloud computing, and high-volume transaction processing, with expertise in Informix, Informatica, and database troubleshooting. Demonstrates strong technical support capabilities, particularly in SQL/Oracle environments, with a consistent history of efficiently resolving system issues and implementing innovative solutions for optimal business operations.
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Experienced Desktop Support Engineer with a strong background in hardware, networking, and troubleshooting. Seeking a position to utilize skills and expertise for ensuring smooth operations and enhancing productivity. Committed to resolving technical issues efficiently and effectively. Bringing a solid foundation in desktop support and a passion for delivering top-notch customer service. Confident in ability to contribute to the company's IT infrastructure and drive its success with a proven track record of success in resolving complex problems.

Dang Quoc Huy

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Technical Support Engineer

Web Developer Intern

Technical Support Engineer

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Bachelor of Science - Computer Science

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Technical Support Engineer

Web Developer Intern

Technical Support Engineer

Bachelor of Science - Computer Science

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