Daneshea May
San Leandro
Summary
High-powered, innovative, and exceptionally skilled professional, offering immeasurable success in managing numerous projects while meeting rigorous performance standards and increasing results. Show competency in addressing complex issues and concerns to effect dramatic improvements in efficiency, productivity, and business processes toward successful attainment of organizational goals. Demonstrate excellent organizational, interpersonal, and communication skills with the flexibility and experience required to remain highly focused in fast-paced, demanding environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Coordinator III
Kaiser Permanente
07.2023 - Current
- Manages small projects or components of bigger projects, with guidance from more senior project managers
- Assists in creating presentations, handouts, reports/spreadsheets, MDP reports, Flu Clinic reports and other projects based on a working knowledge of business practices/processes, with minimum supervision from senior colleagues
- Monitors all hospital sites and departments in the GSAA area for MDP patients and adds diagnoses to the patient's problem list as necessary.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved patient satisfaction through prompt and professional handling of inquiries and concerns.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Assists with event coordination by organizing and scheduling meetings for Directors, Managers, and Doctors, as well as front-line workers, with minimal guidance.
- Schedules conference rooms and orders food for the monthly Physician's Lunch and Learn meetings.
- Creates new job aids for the Doc & Coding/MOC department
RECEPTIONIST
KAISER PERMANENTE
04.2019 - 07.2023
- Greeting members by name, offering general information, or directing them to the proper staff, apologizing for service delays, and engaging in other appropriate behaviors
- Follows the proper patient check-in/registration regulations and procedures
- Updates demographic data, including racial and ethnic background, preferred language, addresses, phone numbers, and emails
- Knowledge about various forms of health plan coverage, such as traditional and deductible plans
- Determines the patient's membership and benefits in accordance with the benefit display
- Collects co-payments and fees, and informs patients about the many payment options available
- Orders Health Plan cards as needed
- Abides by the proper processes for registering patients who fall under the exemption category, such as non-members, out-of-area health plan subscribers, Medicare, Media-Cal, and industrial patients
- Supports workflow by aiding department managers as needed in resolving normal and ad hoc requests and difficulties
- Assist patients by explaining co-pays/applicable fees
- Refers to other departments and administrative services for further assistance, such as Member Services, Medical Secretaries, and Business Office
- Initiates and completes the proper paperwork as required, such as the Patient Financial Responsibility and Release of Information forms
- With limited supervision, assists with event coordination by scheduling and managing meetings for managers and their direct teams
- As necessary, communicates with clinical and office personnel
- Coordinates appropriate assistance, creating new accounts and coverages, and performing other functions in Health Connect as indicated by business needs
- Facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance with established protocol via Patient Administration Appointment Registration (PARRS)
- Schedules appointments, and sends secure messages from eConsults and receives, screens, and returns calls as specified
- Manages and orders the supplies for the reception area
- Alerts providers, nurses or medical assistants of patients needing urgent care
- Brings unusual situations to the attention of the appropriate staff
- Performs other related duties, as appropriate
- Resolves member issues in collaboration with internal and external departments while maintaining adherence to legal requirements and deadlines
- Compliant with all HIPAA guidelines.
At Your Service Supervisor
Marriott City Center
10.2016 - 04.2019
- The ability to identify and set objectives, manage, and prioritize my workload and other resources
- Managed 500 guestrooms / 90,000 square feet of event space
- Made sure my team was well-versed in the hotel and focused on the satisfaction of our customers
- Handled management tasks and initiatives, such as coordinating the check-in of large groups or VIP groups
- Ensured phone calls are being answered in a timely matter and directed to the appropriate department
- Assisted guest with any concerns, needs, or emergencies
- Closed shifts, printed reports, and made reservations
- Organized meetings and aided the front desk manager with crucial tasks
- Ensured that my team received the most recent training and notified them of any new information regarding the hotel new initiatives, and future events and changes.
At Your Service Agent
Marriott City Center
08.2015 - 10.2016
- Operated multiple telephone switchboards to answer or transfer telephone calls
- Handled guest concerns and requests
- Handled wake-up calls, screened calls, emergency calls, and any other requests for initiating or receiving phone calls
- Advised guest of any messages (e.g., voicemail, mail, faxes) received for them, and sent to room if required
- Answered, recorded, and processed all guest calls, requests, questions, or concerns
- Received, recorded, and relayed messages accurately, completely, and legibly
- Contacted the proper person or department to follow up and guarantee visitor satisfaction
- Informed the visitor of the room's features, the property's facilities, and the nearby points of interest
- Assisted guests with accessing the internet
- Reported accidents, injuries, and unsafe work conditions.
TRG Representative (Phone Operator)
Select Quote Insurance Services
01.2011 - 06.2015
- Processed and examined applications for life insurance
- Exhibited exceptional customer service and followed up with each candidate about crucial and private information
- Tended to many voicemails and emails from clients and insurance companies
- Answered high volume phone calls and transferred calls in a timely matter
- Faxed, copied, filed, and scanned documents
- Managed several projects and performed under time constraints
- Produced thorough reports on a weekly basis and finished all tasks in the allotted time.
Customer service agent
FedEx
08.2000 - 01.2011
- Provided customers with precise information and assistance
- Responded to queries, helped in resolving issues, and promoted the services of the organization
- Offered customers technical support and troubleshooting services
- Performed the administrative support tasks required for effective station operation
- Established and maintained business relationships with customers by offering timely and accurate service to encourage consumer loyalty
- Committed to comprehending each customer's demands and going above and above to assist them
- Maintained customer records by updating account information.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO05.2023
High School Diploma -
James Logan High School
Union City, CA06.2000
Skills
- Windows and Macintosh
- Microsoft Office (Word, Excel, PowerPoint, and Outlook), Kaiser Permanente PARRS & Epic Health Connect Systems
- Time Management
- Data Collection
- Project Management
- Project Support
- Administrative Support
- Problem Solving
- Event Coordination
- Project Coordination
- Organizational Skills
Certification
CAPM, in process, Google Coursera
professional references
References available upon request
professional awards
Purple Promise Award, FedEx, Oakland, CA
Timeline
Administrative Coordinator III
Kaiser Permanente
07.2023 - Current
RECEPTIONIST
KAISER PERMANENTE
04.2019 - 07.2023
At Your Service Supervisor
Marriott City Center
10.2016 - 04.2019
At Your Service Agent
Marriott City Center
08.2015 - 10.2016
TRG Representative (Phone Operator)
Select Quote Insurance Services
01.2011 - 06.2015
Customer service agent
FedEx
08.2000 - 01.2011
Bachelor of Science - Healthcare Management
Colorado Technical University
High School Diploma -
James Logan High School
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