Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DANESHA CRAIG

Montego Bay

Summary

Seasoned Front Desk Employee with strong background in hospitality and customer service. Skilled at handling multiple tasks, including managing phone systems and resolving guest inquiries. Known for creating welcoming atmosphere, maintaining cleanliness of front desk area, and contributing to team success through hard work and positive energy. Prior roles have resulted in improved customer satisfaction scores and streamlined office operations.

Overview

6
6
years of professional experience

Work History

COOK

MARGARITAVILLE
Montego Bay
01.2024 - 07.2024

FRONT DESK

AIRPORT BEACH HOTEL LIMITED
03.2022 - 04.2023
  • As a Front desk Clerk, my duties included; welcoming guest in a warm and friendly manner, Make reservations for guest, check guest in and out of rooms, answer questions and processes payment for hotel services.

CUSTOMER SERVICE AGENT (DELTA AIRLINE)

CONDUENT
08.2021 - 03.2022
  • In fulfilling the duties of this position, I worked with customers, dealt with the booking, canceling and rescheduling reservation, answering questions and providing information to passengers.

OFFICE CLERK

SPPRINGFIELD PRIMARY SCHOOL
09.2019 - 11.2019
  • In this position, I was responsible for answering incoming calls, responding to emails, manage filling system and doing data entries.

OFFICE CLERK

DUNSTAN WEATHERLY CUSTOM BROKER
08.2018 - 12.2018
  • Working in such capacity, I was responsible for monitoring and sending emails, getting invoice signed by respective persons.

Education

Bachelor of Science Marketing -

UNIVERSITY OF THE WEST INDIES
07.2024

Diploma -

MONTEGO BAY HIGH SCHOOL
07.2018

Skills

  • Strong interpersonal skills
  • Strong communication skills
  • Proficient in the use of the Microsoft suite and Sage 50
  • Proficient in the use of computer and basic computer skills
  • Versed in drawing and designing
  • Good team player
  • Result-oriented
  • Detail-oriented
  • Training and mentoring
  • Hospitality services
  • Room assignments
  • Office Management
  • Payment oversight
  • Excellent command of the English Language

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

COOK

MARGARITAVILLE
01.2024 - 07.2024

FRONT DESK

AIRPORT BEACH HOTEL LIMITED
03.2022 - 04.2023

CUSTOMER SERVICE AGENT (DELTA AIRLINE)

CONDUENT
08.2021 - 03.2022

OFFICE CLERK

SPPRINGFIELD PRIMARY SCHOOL
09.2019 - 11.2019

OFFICE CLERK

DUNSTAN WEATHERLY CUSTOM BROKER
08.2018 - 12.2018

Bachelor of Science Marketing -

UNIVERSITY OF THE WEST INDIES

Diploma -

MONTEGO BAY HIGH SCHOOL

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DANESHA CRAIG