Danelle Warren
Jarvis,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service/Retail
Buds Spas And Pools
02.2015 - 06.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Ran water samples and made recommendations based on results
Practice Manager
Pet Vet Hospitals
06.2011 - 12.2014
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with veterinarians to optimize appointment schedules and maximize daily patient flow.
Client Care Specialist/Veterinary Assistant
Pet Vet Hospitals
03.2002 - 06.2011
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients’ situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about treatment plans recommended by the veterinarian.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Answered customer questions via telephone and email.
- Finalized sales, processed payments and scheduled appointments.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Organized client files meticulously, ensuring easy access to important information for efficient problemsolving.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Answered owner animal health questions and advised on best care practices.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Educated clients on post-surgical care and nutrition.
Skills
- Friendly and Helpful
- Honest and Dependable
- Adaptable and Flexible
- Team Cooperation and Leadership
- Creative Thinking
- Positive Customer Engagement
- Decision-Making
Timeline
Customer Service/Retail
Buds Spas And Pools
02.2015 - 06.2018
Practice Manager
Pet Vet Hospitals
06.2011 - 12.2014
Client Care Specialist/Veterinary Assistant
Pet Vet Hospitals
03.2002 - 06.2011
Similar Profiles
Mayra Yesenia AvilaMayra Yesenia Avila
Office Administrative Assistant/Permit Specialist at Dream Splash Pools and Spas/Premier Pools and SpasOffice Administrative Assistant/Permit Specialist at Dream Splash Pools and Spas/Premier Pools and Spas
Matty MillerMatty Miller
Commercial Pool Technician/Management at Ritchie Pools & SpasCommercial Pool Technician/Management at Ritchie Pools & Spas
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Stephen ReidyStephen Reidy
Grocery Clerk at Hagersville FoodlandGrocery Clerk at Hagersville Foodland
Bella FranciscoBella Francisco
Crop Scout- Horticulture at Scotland Agromart Ltd.Crop Scout- Horticulture at Scotland Agromart Ltd.