Danelle Spencer
Redding
Summary
Dynamic professional with a proven track record in client management and negotiation expertis
Housekeeping professional prepared to contribute to maintaining pristine living environments. Skilled in thorough cleaning techniques and managing household tasks. Valued for reliability, adaptability to changing needs, and effective collaboration with team members.
Overview
21
21
years of professional experience
Work History
Care Giver/Broker Consultant
John Troughton|commercial Broker
04.2018 - 08.2023
- Conducted comprehensive market research, staying up-to-date on trends and developments within the industry.
- Established long-term relationships with clients through consistent communication and exceptional customer service.
- Supported firm-wide initiatives aimed at improving overall operational efficiency and performance.
- Resolved any disputes or discrepancies promptly between clients and counterparties.
- Maintained a clean and organized workspace, ensuring a safe and pleasant environment for clients.
House Keeper,superviser
Comfort Inn Hotel
01.2022 - 03.2023
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
Cleaning Team Leader
Disaster Response
02.2003 - 03.2013
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
Education
Certificate - Massage
National Holistic Institute
Redding, CA09-2022
High School Diploma -
Centrol Valley
Shasta, CA09-1995
Skills
- Client management
- Negotiation expertise
- Portfolio management
- Industry awareness
- Business relationship building
Timeline
House Keeper,superviser
Comfort Inn Hotel
01.2022 - 03.2023
Care Giver/Broker Consultant
John Troughton|commercial Broker
04.2018 - 08.2023
Cleaning Team Leader
Disaster Response
02.2003 - 03.2013
Certificate - Massage
National Holistic Institute
High School Diploma -
Centrol Valley
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