DANE ARMITAGE
Ottawa
Summary
A strategically-minded and clientfocused sales representative with over five years of experience increasing sales, developing business strategies, and managing customer relationships in the Ottawa region.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Fullscript
09.2024 - Current
- Delivered exceptional customer support via email, phone, and chat to healthcare practitioners and patients using the Fullscript platform.
- Assisted users with order processing, platform navigation, and account troubleshooting to ensure a seamless user experience.
- Maintained a high satisfaction rating by resolving issues efficiently and empathetically.
- Collaborated cross-functionally with product and support teams to relay customer feedback and improve platform functionality.
- Educated users on Fullscript’s features, including supplement catalog, auto-ship options, and treatment plan tools.
- Utilized CRM tools (e.g., Zendesk, Gladly) to track interactions, manage workflows, and prioritize tasks.
- Demonstrated adaptability in a fast-paced, remote-first environment, contributing to continuous process improvements.
- Proactively identified upsell opportunities and supported retention initiatives through value-driven communication.
- Participated in training sessions to stay up-to-date on industry trends, compliance requirements, and new platform features.
Bartender
Buster's Bar & Grill Ottawa
01.2022 - 08.2024
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Sales Assistant Manager
Oakley's Ottawa
01.2016 - 01.2022
- Overseeing daily retail store operations, serving as the link between top-level company management and store staff.
- Store manager responsibilities include administrative duties, monitoring employee performance, ensuring customer satisfaction, managing inventory, and developing business strategies.
Education
Architectural Design - Working Drawings I & II, Construction Methods & Materials, Architectural CAD, Communications I & II
Algonquin College
01.2022
High School Diploma -
South Carleton
06-2009
Skills
- Customer Service
- Product Expertise
- Microsoft Office
- Communication
- Sales support
- Problem resolution
Certification
- Ontario Smart Serve
Timeline
Customer Success Specialist
Fullscript
09.2024 - Current
Bartender
Buster's Bar & Grill Ottawa
01.2022 - 08.2024
Sales Assistant Manager
Oakley's Ottawa
01.2016 - 01.2022
Architectural Design - Working Drawings I & II, Construction Methods & Materials, Architectural CAD, Communications I & II
Algonquin College
High School Diploma -
South Carleton
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