Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danayt Teshome

Ottawa,ON

Summary

Customer oriented professional with a passion for delivering exceptional service and resolving issues. Seeking a customer service role where I can leverage my extensive experience, interpersonal skills, ensure satisfaction and contribute to company success

Overview

9
9
years of professional experience

Work History

Appointment Coordinator/ Service Administrator

Orleans Honda
Ottawa, Ontario
08.2022 - Current
  • Set up meetings by scheduling and reserving rooms.
  • Reviewed daily schedule for accuracy and Completeness prior to start of day's activities.
  • Greeted and assisted customers, ensuring a welcoming and professional atmosphere.
  • Managed the appointment scheduling system, coordinating service appointments for customers and technicians.
  • Answered incoming calls, providing information about services, vehicle availability, and promotional offers.
  • Assisted with handling insurance claims, ensuring all necessary documentation was processed and submitted.
  • Provided administrative support, including filing and data entry.
  • Called candidates to schedule interviews for various positions within the dealership.
  • Collaborated with the parts department to ensure timely notification to customers regarding the arrival of their ordered parts.

Pharmacy Assistant

Shoppers Drug Mart
Ottawa, Ontario
04.2020 - 06.2022
  • Assisted pharmacy staff with preparing medications and filing orders.
  • I assisted the pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Received incoming supplies and stocked them in the correct location.
  • Counted and labeled prescriptions with the correct item and quantity.
  • Supported operations include filing, copying, and faxing.
  • Completed cash register transactions by handling credit and cash payments using the pharmacy register system.
  • Assisted customers in selecting over-the-counter medications, health care products.
  • Organized pharmacy area to maintain a clean and orderly environment.
  • Verify patient information to correctly dispense medications.

Clinic Coordinator

Back On Track Physiotherapy
Ottawa, Ontario
08.2018 - 03.2020
  • Schedule and coordinate appointments for physiotherapy sessions.
  • Greet and assist patients, ensuring a positive and welcoming experience.
  • Manage patient records, ensuring accuracy and confidentiality.
  • Handle phone inquiries and provide information about physiotherapy services.
  • Process insurance claims and assist in billing procedures.
  • Maintain and organize administrative files and documentation.
  • Collaborate with healthcare professionals to facilitate smooth patient care.

Sales Associate

Chatr Mobile
Ottawa, Ontario
02.2016 - 07.2018
  • Managed the facility alone (opening and closing)
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customers' needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Trained and mentored new telemarketers on best practices, communication strategies, and performance standards.

Education

High School Diploma -

St.Patricks Highschool
Ottawa, ON
06-2016

Skills

  • Time management
  • Multitasking
  • Organizational skill
  • Able to work in team settings, as well as individually
  • Strong work ethic
  • Oral and written communication skills
  • Leadership
  • Computer efficiency
  • Adaptability

Accomplishments

  • Momentum Dance Challenge 1st place- June 2016 St.Patricks Highschool
  • Female Athlete Award at Our Lady Mount Carmel

Timeline

Appointment Coordinator/ Service Administrator

Orleans Honda
08.2022 - Current

Pharmacy Assistant

Shoppers Drug Mart
04.2020 - 06.2022

Clinic Coordinator

Back On Track Physiotherapy
08.2018 - 03.2020

Sales Associate

Chatr Mobile
02.2016 - 07.2018

High School Diploma -

St.Patricks Highschool

Similar Profiles

CREATE PROFILE
Danayt Teshome