DANAYIT GETACHEW
CSR - ARCHITECT AND URBAN PLANNER, LANDSCAPE
Calgary,AB
Summary
About Me
Friendly and adaptable professional with 3 year of experience in public-facing customer service roles. Remains calm under pressure, culturally aware, and technically fluent, with a strong focus on customer satisfaction and teamwork.
Collaborative and reliable, demonstrated through my ongoing role as a Customer Service Representative at SAIT Calgary.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Position: Customer Service Representative
SAIT Polytechnic
01.2022 - Current
Responsibilities:
- Handle a large numbers inquiries daily at the front desk and via phone/email, providing prompt and courteous assistance.
- Issue parking permits, resolve customer conflicts diplomatically, and coordinate with campus security to ensure safety and compliance.
- Recognized for excellent customer support and swift issue resolution, contributing to a positive campus experience.
Position: Architect,
Etoil General Contractor/China Communications Constriction Company Ltd,
10.2016 - 10.2020
- Responsibilities:
- I was responsible for professional works on Architectural & landscape designs for public parks, walk ways, avenues and botanical gardens. I have delivered detailed designs for construction, working drawings, Animated 3D design & presentations. I have also worked as a site supervisor on Public park projects.
- Tools Used: AutoCAD, ArchiCAD, Lumion, Revit, Sketchup and Adobe PS & Illustrator
Education
Master of Science - Master of Landscape Architecture
University of Calgary
Calgary 11.2012 - 09.2016
Skills
Customer communication Conflict resolution Cultural sensitivity Calm under pressure Teamwork Safety awareness
Certification
Delivered public research presentations for 4 years at Ethiopia’s National Theater Art Gallery, engaging large audiences and enhancing public awareness of design and urban planning. Volunteered at community events focused on architecture and urban planning, demonstrating leadership and a commitment to public engagement.
Awards & Recognitions
- CLRA Alberta Student Award (2025): Recognized by the Canadian Land Reclamation Association for academic excellence.
- University of Calgary Year-End Showcase (2023/24): Selected project featured in the official year-end exhibition for outstanding design work.
- ENR Global Best Project Award – Environmental (2021): Team award for contributions to the Addis Ababa Riverside Green Development Project.
- Unity University Certificate (2015–2019): Volunteer research presenter to 600–800 people annually, honored for four years of community engagement.
Timeline
Delivered public research presentations for 4 years at Ethiopia’s National Theater Art Gallery, engaging large audiences and enhancing public awareness of design and urban planning. Volunteered at community events focused on architecture and urban planning, demonstrating leadership and a commitment to public engagement.
03-2025
Position: Customer Service Representative
SAIT Polytechnic
01.2022 - Current
Position: Architect,
Etoil General Contractor/China Communications Constriction Company Ltd,
10.2016 - 10.2020
Master of Science - Master of Landscape Architecture
University of Calgary
11.2012 - 09.2016