Summary
Overview
Work History
Education
Skills
Certification
Awards & Recognitions
Timeline
Generic
DANAYIT  GETACHEW

DANAYIT GETACHEW

CSR - ARCHITECT AND URBAN PLANNER, LANDSCAPE
Calgary,AB

Summary

About Me

Friendly and adaptable professional with 3 year of experience in public-facing customer service roles. Remains calm under pressure, culturally aware, and technically fluent, with a strong focus on customer satisfaction and teamwork.

Collaborative and reliable, demonstrated through my ongoing role as a Customer Service Representative at SAIT Calgary.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Position: Customer Service Representative

SAIT Polytechnic
01.2022 - Current

Responsibilities:

  • Handle a large numbers inquiries daily at the front desk and via phone/email, providing prompt and courteous assistance.
  • Issue parking permits, resolve customer conflicts diplomatically, and coordinate with campus security to ensure safety and compliance.
  • Recognized for excellent customer support and swift issue resolution, contributing to a positive campus experience.

Position: Architect,

Etoil General Contractor/China Communications Constriction Company Ltd,
10.2016 - 10.2020
  • Responsibilities:
  • I was responsible for professional works on Architectural & landscape designs for public parks, walk ways, avenues and botanical gardens. I have delivered detailed designs for construction, working drawings, Animated 3D design & presentations. I have also worked as a site supervisor on Public park projects.
  • Tools Used: AutoCAD, ArchiCAD, Lumion, Revit, Sketchup and Adobe PS & Illustrator

Education

Master of Science - Master of Landscape Architecture

University of Calgary
Calgary
11.2012 - 09.2016

Skills

Customer communication Conflict resolution Cultural sensitivity Calm under pressure Teamwork Safety awareness

Certification

Delivered public research presentations for 4 years at Ethiopia’s National Theater Art Gallery, engaging large audiences and enhancing public awareness of design and urban planning. Volunteered at community events focused on architecture and urban planning, demonstrating leadership and a commitment to public engagement.

Awards & Recognitions


  • CLRA Alberta Student Award (2025): Recognized by the Canadian Land Reclamation Association for academic excellence.
  • University of Calgary Year-End Showcase (2023/24): Selected project featured in the official year-end exhibition for outstanding design work.
  • ENR Global Best Project Award – Environmental (2021): Team award for contributions to the Addis Ababa Riverside Green Development Project.
  • Unity University Certificate (2015–2019): Volunteer research presenter to 600–800 people annually, honored for four years of community engagement.

Timeline

Delivered public research presentations for 4 years at Ethiopia’s National Theater Art Gallery, engaging large audiences and enhancing public awareness of design and urban planning. Volunteered at community events focused on architecture and urban planning, demonstrating leadership and a commitment to public engagement.

03-2025

Position: Customer Service Representative

SAIT Polytechnic
01.2022 - Current

Position: Architect,

Etoil General Contractor/China Communications Constriction Company Ltd,
10.2016 - 10.2020

Master of Science - Master of Landscape Architecture

University of Calgary
11.2012 - 09.2016
DANAYIT GETACHEWCSR - ARCHITECT AND URBAN PLANNER, LANDSCAPE