Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANAY YEHDEGO

Toronto

Summary


Driven and personable professional with proven success in customer service, sales support, and community engagement. Skilled at thriving in fast-paced environments while building strong client relationships, coordinating events, and fostering positive experiences. Dedicated to delivering adaptable, reliable, and customer-focused solutions in sales and service roles, while remaining open to transitioning into a new field if given the opportunity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Concession Stand Worker

Toronto Blue Jays
04.2024 - Current
  • Boosted team performance by refining and streamlining service processes to efficiently handle high-volume customer interactions
  • Demonstrated exceptional teamwork and maintained clear communication under pressure to ensure smooth and effective operations

Parks and Recreation Worker

CITY OF TORONTO, Parks, Forestry & Rec
03.2025 - Current
  • Supervised gym and weight room operations; ensured safety, equipment upkeep, and enforcement of City of Toronto policies
  • Delivered front desk customer service, including registrations, membership check-ins, and responding to public inquiries
  • Monitored facility access, resolved issues, and followed emergency procedures to maintain a safe environment
  • Maintain certifications (First Aid, healthy child development, etc.) and comply with municipal policies

Wading Pool Attendant

City of Toronto
05.2024 - Current
  • Managed daily operational responsibilities with an emphasis on ensuring safety and maintaining high levels of customer satisfaction
  • Applied critical thinking and proactive problem-solving strategies to effectively address and resolve issues within a community-oriented environment.

Basketball Coach

SMCS Basketball Camp
08.2023 - 09.2023
  • Developed and executed comprehensive training modules and engaging presentations, significantly enhancing leadership qualities and instructional expertise
  • Tailored strategies to effectively deliver client-focused solutions, preparing participants thoroughly for competitive environments

SLICE (Service, Leadership, Integration, Community, Education) Program Participant

MLSE (Maple Leaf Sports & Entertainment)
03.2023 - 05.2023
  • Collaborated in creating lesson materials and digital resources, significantly improving the quality and effectiveness of project preparations and presentations
  • Successfully led impactful presentations to prestigious companies, including RBC and Scotiabank's finance departments, showcasing strong leadership and communication skills.

Cleaner

Everclean Laundromat & Wash/Fold
10.2023 - 09.2024


  • Operated laundry equipment and performed cleaning duties to
    maintain hygiene standards.
  • Ensured efficient laundry operations and cleanliness of the workplace.
  • Assisted in inventory management, tracking supplies, and ensuring timely reordering of cleaning materials.

Education

BBA - Business Administration

WILFRID LAURIER UNIVERSITY
Waterloo, ON
06.2028

Skills

  • Time Management
  • Reliability
  • Collaboration and teamwork
  • Customer Service
  • Public Relations
  • Leadership
  • Communication skills
  • Critical Thinking
  • Decision-making

Certification

  • Ontario Smart Serve Certified
  • Standard First Aid and CPR-C
  • CFA Candidate

Timeline

Parks and Recreation Worker

CITY OF TORONTO, Parks, Forestry & Rec
03.2025 - Current

Wading Pool Attendant

City of Toronto
05.2024 - Current

Concession Stand Worker

Toronto Blue Jays
04.2024 - Current

Cleaner

Everclean Laundromat & Wash/Fold
10.2023 - 09.2024

Basketball Coach

SMCS Basketball Camp
08.2023 - 09.2023

SLICE (Service, Leadership, Integration, Community, Education) Program Participant

MLSE (Maple Leaf Sports & Entertainment)
03.2023 - 05.2023

BBA - Business Administration

WILFRID LAURIER UNIVERSITY
DANAY YEHDEGO