DANAY YEHDEGO
Toronto
Summary
Driven and personable professional with proven success in customer service, sales support, and community engagement. Skilled at thriving in fast-paced environments while building strong client relationships, coordinating events, and fostering positive experiences. Dedicated to delivering adaptable, reliable, and customer-focused solutions in sales and service roles, while remaining open to transitioning into a new field if given the opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concession Stand Worker
Toronto Blue Jays
04.2024 - Current
- Boosted team performance by refining and streamlining service processes to efficiently handle high-volume customer interactions
- Demonstrated exceptional teamwork and maintained clear communication under pressure to ensure smooth and effective operations
Parks and Recreation Worker
CITY OF TORONTO, Parks, Forestry & Rec
03.2025 - Current
- Supervised gym and weight room operations; ensured safety, equipment upkeep, and enforcement of City of Toronto policies
- Delivered front desk customer service, including registrations, membership check-ins, and responding to public inquiries
- Monitored facility access, resolved issues, and followed emergency procedures to maintain a safe environment
- Maintain certifications (First Aid, healthy child development, etc.) and comply with municipal policies
Wading Pool Attendant
City of Toronto
05.2024 - Current
- Managed daily operational responsibilities with an emphasis on ensuring safety and maintaining high levels of customer satisfaction
- Applied critical thinking and proactive problem-solving strategies to effectively address and resolve issues within a community-oriented environment.
Basketball Coach
SMCS Basketball Camp
08.2023 - 09.2023
- Developed and executed comprehensive training modules and engaging presentations, significantly enhancing leadership qualities and instructional expertise
- Tailored strategies to effectively deliver client-focused solutions, preparing participants thoroughly for competitive environments
SLICE (Service, Leadership, Integration, Community, Education) Program Participant
MLSE (Maple Leaf Sports & Entertainment)
03.2023 - 05.2023
- Collaborated in creating lesson materials and digital resources, significantly improving the quality and effectiveness of project preparations and presentations
- Successfully led impactful presentations to prestigious companies, including RBC and Scotiabank's finance departments, showcasing strong leadership and communication skills.
Cleaner
Everclean Laundromat & Wash/Fold
10.2023 - 09.2024
- Operated laundry equipment and performed cleaning duties to
maintain hygiene standards. - Ensured efficient laundry operations and cleanliness of the workplace.
- Assisted in inventory management, tracking supplies, and ensuring timely reordering of cleaning materials.
Education
BBA - Business Administration
WILFRID LAURIER UNIVERSITY
Waterloo, ON06.2028
Skills
- Time Management
- Reliability
- Collaboration and teamwork
- Customer Service
- Public Relations
- Leadership
- Communication skills
- Critical Thinking
- Decision-making
Certification
- Ontario Smart Serve Certified
- Standard First Aid and CPR-C
- CFA Candidate
Timeline
Parks and Recreation Worker
CITY OF TORONTO, Parks, Forestry & Rec
03.2025 - Current
Wading Pool Attendant
City of Toronto
05.2024 - Current
Concession Stand Worker
Toronto Blue Jays
04.2024 - Current
Cleaner
Everclean Laundromat & Wash/Fold
10.2023 - 09.2024
Basketball Coach
SMCS Basketball Camp
08.2023 - 09.2023
SLICE (Service, Leadership, Integration, Community, Education) Program Participant
MLSE (Maple Leaf Sports & Entertainment)
03.2023 - 05.2023
BBA - Business Administration
WILFRID LAURIER UNIVERSITY