Danay Lopez
psw
Richmondhill,ON
Overview
8
8
years of professional experience
Work History
Housekeeper
Bee Clean
02.2022 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Cashier Manager
09.2018 - Current
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Improved employee retention through robust training programs and ongoing performance evaluations.
Restaurant Team Member
07.2016 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
PERSONAL SUPPORT WORKER - PSW
Academy of Learning Career College Brampton East
04.2024
FIRST AID AND CPR
11.2023
Bachelor of Science - VETERINARIAN
IPA VILLENA REVOLUCION ,LA HAVANA
CUBA 05.2005
Skills
- Cleaning Techniques
- Guest Experiences
- Verbal and Written Communication
- Food Safety Measures
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeper
Bee Clean
02.2022 - Current
Cashier Manager
09.2018 - Current
Restaurant Team Member
07.2016 - 08.2021
PERSONAL SUPPORT WORKER - PSW
Academy of Learning Career College Brampton East
FIRST AID AND CPR
Bachelor of Science - VETERINARIAN
IPA VILLENA REVOLUCION ,LA HAVANA