Dana Sara Mohammad-Ali
Montréal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Airport Customer Service Agent
YUL Aéroport International Montréal
Montréal
07.2022 - 05.2023
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
Social Work Intern
CARD
05.2022 - 07.2022
- Organized and attended community outreach events to promote organization's mission and services.
- Prepared detailed reports on various aspects of non-profit operations for senior staff members.
- Provided administrative support such as scheduling meetings, organizing documents.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Worked with team members to promote great customer service and pleasant work environment.
Life Insurance Sales Representative
Travailleuse autonome
01.2019 - 01.2020
- Developed and implemented sales strategies to increase life insurance sales.
- Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
- Provided comprehensive information on various life insurance plans' features, benefits and risks.
- Assisted clients in completing applications and other paperwork related to policy purchases or changes.
Tutor
Travailleuse autonome
01.2015 - 01.2020
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
Volunteer Teacher's Assistant
École Nour Al Eman
01.2019 - 05.2022
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Maintained accurate records of student attendance, grades, and behavior reports.
Vice Principal of Non-profit Sunday School
L'ÉCOLE NOUR AL-EMAN
Montreal, QC
05.2022 - Current
- Developed and implemented school-wide systems for monitoring student performance and progress.
- Facilitated the coordination of teachers, staff, parents, and community members to ensure a positive learning environment.
- Conducted regular meetings with faculty to discuss current issues in education and develop strategies for improvement.
- Resolved conflicts between students, parents, staff members, or community members through mediation sessions.
Education
DEC en Science nature -
Collège de Bois-de-Boulogne
01.2020
Certificat en criminologie, BAC par cumul en études du phénomène criminel -
Université de Montréal
Skills
- Conflict Resolution
- Critical Thinking
- Relationship Building
- Problem Resolution
- Teamwork and Collaboration
- Multitasking
- Clerical Support
- Issue Resolution
- Phone Etiquette
- Active Listening
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Airport Customer Service Agent
YUL Aéroport International Montréal
07.2022 - 05.2023
Social Work Intern
CARD
05.2022 - 07.2022
Vice Principal of Non-profit Sunday School
L'ÉCOLE NOUR AL-EMAN
05.2022 - Current
Life Insurance Sales Representative
Travailleuse autonome
01.2019 - 01.2020
Volunteer Teacher's Assistant
École Nour Al Eman
01.2019 - 05.2022
Tutor
Travailleuse autonome
01.2015 - 01.2020
DEC en Science nature -
Collège de Bois-de-Boulogne
Certificat en criminologie, BAC par cumul en études du phénomène criminel -
Université de Montréal
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