Dan Alfred Sarmiento
Pierrefonds,QC
Summary
Organized and dedicated Administrative Professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Demonstrates a natural sense of urgency and passion for cars (knowledgeable of automotive).
Currently working in an Electronic company that focuses on Agricultural machinery parts reproduction (Tractors, Trucks, Balers etc.). Biggest strength - loves learning new things that can contribute to growth as a professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant /Office Coordinator
Breizelec Inc.
01.2023 - Current
- Answered multi-line phone system (20 or more calls in daily-basis, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming e-mail (100 average per day) and packages to record, dispatch, or distribute to correct recipient.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Negotiated contracts with shipping companies.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Ensured compliance with all relevant laws and regulations regarding product warranties while protecting company interests.
- Assisted sales team in creating tailored warranty packages based on customer needs while balancing risk exposure for the company.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Operations Assistant I
UPS
01.2021 - 01.2023
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Tracked and analyzed reports to determine needed improvements.
Inventory Keeper and Night Shift Team Leader
LumenWERx
01.2019 - 01.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts twice a week.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Education
Bachelor of Science - Psychology
University of The Cordilleras
Philippines04.2019
Police Techonology - Police Studies
John Abbott College
Sainte-Anne-de-Bellevue, QC2024
High School Diploma -
Great Eastern Institute
Philippines12.2015
Skills
- Filipino Speaker (Mother tongue)
- Computer knowledge
- Meticulous attention to detail
- Orienting groups
- Verbal communications
- Ease of accessibility in Microsoft Package
- Advanced / Professional Written communications (Filipino, English, and French)
- Leadership
- Cooperation
- Persistence
- Independency
- Alternative thinking
- Fast learner
- Strong Problem Solver
- Team player
- Flexible
- Service Orientation
- Invoice Processing
- Documentation And Reporting
- Persuasion and Negotiation
- Decision making
- Positive attitude and adaptability
- Office Administration
- Tech Savvy
- Administrative Support
- Customer and client relations
- Vehicle operations knowledge
- Clean Driving Record
- Operations Management
- Training and coaching
- Sales
- Receiving of payments
- Physically skilled (Athletic)
- Management
Languages
English
Full Professional
French
Professional Working
Spanish
Limited Working
Certification
- CPR First Aid Certified
- Certified Bilingual CBB Federal Level
Hobbies
I love sports activity :
- Snowboarding
- Basketball
- Running
- Swimming
I do love going into car meets and driving fast and good cars
I do play different musical instruments
I love playing video games
Spending time with friends and family
Timeline
Administrative Assistant /Office Coordinator
Breizelec Inc.
01.2023 - Current
Operations Assistant I
UPS
01.2021 - 01.2023
Inventory Keeper and Night Shift Team Leader
LumenWERx
01.2019 - 01.2020
Bachelor of Science - Psychology
University of The Cordilleras
Police Techonology - Police Studies
John Abbott College
High School Diploma -
Great Eastern Institute
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