Danalee Rodriguez
Susanville
Summary
Sr. Building Technician with a proven track record at Lassen County Planning & Building Department, showcasing exceptional organization and communication skills. Spearheaded the development of an online portal, enhancing customer service and operational efficiency. Strong ability to manage high-stress situations and collaborate effectively, driving team success.
Eager to learn and develop in professional educational environment. Ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Administrative Assistant Special Education role.
Overview
19
19
years of professional experience
Work History
Sr. Building Technician
Lassen County Planning & Building Department
10.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about building requirements, permit questions, fees
- Work with contractors and permitee on projects
- Intake plans and all required documents for permit
- Worked on completing an online portal for public use
- Filing, answering phones, front counter assistance
- Prepare Letters, Reports
- Respond to Records requests
- Process payments
- Collaborated with team members to achieve monthly sales targets.
Administrative Assistant
Dedicated Financial Services
02.2017 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with data entry and database management for vital company information.
- Assisted Insurance Agents and Office Staff
Office Manager
Lodi Avenue Business Center
09.2005 - 02.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence for 21 office business center.
- Maintained monthly billing and payments for Office
- Oversaw office inventory by ordering and stocking shipments
- Oversaw installation of new phone system
Education
Associate of Arts - Criminal Justice Business
Heald College
Stockton, CA07-2011
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- File management
- Project management
- Multi-line phone system operation
- Positive and professional
- Punctual and reliable
- Billing and invoicing
Languages
Spanish
Limited Working
Timeline
Sr. Building Technician
Lassen County Planning & Building Department
10.2022 - Current
Administrative Assistant
Dedicated Financial Services
02.2017 - 10.2022
Office Manager
Lodi Avenue Business Center
09.2005 - 02.2019
Associate of Arts - Criminal Justice Business
Heald College
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