Danait Birhane
Calgary
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Play17 Lounge. Proven ability to enhance guest experiences through attentive service and effective collaboration with kitchen staff. Proficient in cash handling and maintaining cleanliness standards, ensuring a welcoming environment for all patrons.
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Server and Hostess
Play17 Lounge
02.2025 - Current
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery to enhance dining experience.
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to coordinate seamless service during peak hours, improving overall operational flow.
- Assisted in training new servers on menu offerings and service protocols, promoting team effectiveness and consistency.
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in training new hostesses on operational procedures and guest interaction standards.
Cashier
Real Canadian Superstore
08.2024 - 05.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Collaborated with team members to manage high-volume rush periods effectively.
- Handled cash, credit, and debit transactions while adhering to company policies.
- Trained new cashiers on operating procedures and customer service standards.
Invoice Associate
Clean Means Clean
01.2021 - 03.2025
- Processed and verified incoming invoices for accuracy and compliance.
- Assisted with data entry into invoicing software to maintain accurate records.
- Collaborated with team members to resolve discrepancies in billing information.
- Organized and maintained physical and digital invoice files for easy retrieval.
- Learned company policies regarding invoicing procedures and financial transactions.
- Supported monthly reconciliation activities by preparing necessary documentation.
Ramp Agent
WestJet Airlines
07.2023 - 01.2025
- Loaded and unloaded baggage and cargo, ensuring efficient aircraft turnaround times.
- Operated ground support equipment safely and effectively in high-paced environments.
- Conducted routine inspections of ramp equipment to maintain operational readiness.
- Collaborated with team members to enhance workflow efficiency during peak operations.
- Assisted in training new employees on safety protocols and ramp procedures.
- Communicated effectively with flight crews to coordinate timely loading and unloading processes.
Bartender
Boston Pizza
05.2022 - 01.2024
- Mixed cocktails and beverages efficiently to meet customer preferences.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Engaged customers with friendly service, enhancing overall patron experience.
- Assisted in managing inventory levels, contributing to timely ordering of supplies.
- Collaborated with kitchen staff to coordinate drink orders during peak hours.
- Trained new bartenders on company policies and cocktail preparation techniques.
Receptionist
Dodge Dealership
04.2021 - 10.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between customers and service departments to enhance customer satisfaction.
- Maintained accurate records of incoming calls and messages for effective follow-up actions.
- Assisted in managing inventory of office supplies to ensure operational efficiency.
- Developed streamlined procedures for handling customer inquiries, reducing response times.
Education
Biomedical Sciences - Biomedical Sciences
University of Calgary
Calgary, NoneSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
Languages
English
Native or Bilingual
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Server and Hostess
Play17 Lounge
02.2025 - Current
Cashier
Real Canadian Superstore
08.2024 - 05.2025
Ramp Agent
WestJet Airlines
07.2023 - 01.2025
Bartender
Boston Pizza
05.2022 - 01.2024
Receptionist
Dodge Dealership
04.2021 - 10.2024
Invoice Associate
Clean Means Clean
01.2021 - 03.2025
Biomedical Sciences - Biomedical Sciences
University of Calgary
Similar Profiles
Chloe DigbyChloe Digby
Lounge Attendant at Plaza Premium Lounge & American Express LoungeLounge Attendant at Plaza Premium Lounge & American Express Lounge
Trisha-kay WhyteTrisha-kay Whyte
Manager at Lounge Zero Restaurant and LoungeManager at Lounge Zero Restaurant and Lounge
Tyanna RoweTyanna Rowe
Server at The Forum Lounge/Twentythree 01 Sports LoungeServer at The Forum Lounge/Twentythree 01 Sports Lounge
Ethan KingEthan King
Founder at Aventro AIFounder at Aventro AI
Josephine CarlosJosephine Carlos
Licensed Practical Nurse at AgeCare SetonLicensed Practical Nurse at AgeCare Seton