Danae Rowe
Lethbridge
Summary
Hardworking and reliable Roofing Technician focused on going above and beyond to support the team and serve customers. Trained in Customer service and Flat roofing, and offering top-notch attention to detail abilities. Motivated to continue to learn and grow as a jack of all trades professional. I am also a professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Flynn Canada Ltd
12.2023 - Current
- Reduced leak occurrences by conducting thorough inspections and performing timely repairs on various flat roofing systems.
- Maintained a safe work environment by adhering to all safety regulations and guidelines during roof installations and repairs.
- Increased team efficiency with proper delegation of tasks and clear communication during complex flat roofing projects.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
Laborer
Alliance Roofing And Sheet Metal
09.2022 - 12.2023
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed, repaired, and replaced single-ply roofing systems.
- Cleaned up work areas upon completion of projects.
- Enhanced rooftop longevity by ensuring proper installation of flat roofing materials, including TPO, EPDM, and PVC.
Shift Supervisor
Acid League
04.2022 - 06.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Bottling Assistant
Acid League
02.2022 - 04.2022
- Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
- Improved production line efficiency by streamlining processes and implementing lean manufacturing techniques.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
- Packaged and labeled products by hand.
Cashier/server
Hunter's General Store
05.2014 - 09.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Managed cash drawer operations, balancing funds at end of shifts consistently.
- Trained new staff on cashier procedures and customer service protocols effectively.
- Took orders for pizza and sub shop
- Made pizzas and subs
Education
High School Diploma -
Thomas A. Stewart Secondary School
06.2019
Skills
- Preventive Maintenance
- Regulatory Compliance
- Customer Service
- Work Documentation
- Roofing
- Worksite Preparation
- Exceptional customer service
- Cash handling
Languages
English
Native or Bilingual
Certification
- First Aid and CPR
- Working at Heights
- WHIMIS
- Mobile Elevated Work Platform
- POST Training
- ProServe
Timeline
Service Technician
Flynn Canada Ltd
12.2023 - Current
Laborer
Alliance Roofing And Sheet Metal
09.2022 - 12.2023
Shift Supervisor
Acid League
04.2022 - 06.2022
Bottling Assistant
Acid League
02.2022 - 04.2022
Cashier/server
Hunter's General Store
05.2014 - 09.2017
High School Diploma -
Thomas A. Stewart Secondary School