Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Danae Martinez

Calgary,Canada

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in inventory management and problem-solving, consistently delivering exceptional results in fast-paced environments. Committed to maintaining high standards and fostering positive guest relations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Room Attendant

Delta Hotels
Calgary, Alberta
08.2024 - Current
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Assisted other departments with special projects when asked by the supervisor or manager.

Warehouse/Events team member

MountainScape
Banff, Canada
02.2024 - 07.2024
  • Organized and managed the setup of event venues, including decorations and equipment.
  • Provided customer service support during events, ensuring guests had a positive experience.
  • Assembled orders according to customer requests.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Front Desk Receptionist

juniper
Banff, Alberta
12.2022 - 12.2023
  • Greeted visitors and clients, creating a welcoming atmosphere.
  • Assisted clients with inquiries, providing accurate information promptly.

Hotel Room Attendant

high country inn
Banff, Alberta
05.2021 - 08.2022

Receptionist

Las parcelas
Iquique, Chile
08.2020 - 03.2021
  • Greeted customers in a friendly and professional manner, providing excellent customer service.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

Stewarding

Fairmont Banff Springs
Banff, Canada
10.2019 - 05.2020

Barista / cashier

Booster Juice
Banff, Canada
06.2019 - 10.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Salesperson

Mango Clothing
, Chile
09.2018 - 02.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.

Food and Beverage Attendant

Delicias Paloma
Iquique, Chile
05.2018 - 11.2018
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.

Education

HIGH SCHOOL DIPLOMA - Human Resources Development

Diego Portales School
Iquique, CHILE
11-2017

Skills

  • Ability to work under pressure
  • Effective communication
  • Adaptability
  • Problem solving
  • Time management
  • Responsibility
  • Empathy
  • Inventory and supply
  • Guest relations
  • Teamwork
  • High stamina
  • Guest satisfaction
  • Team collaboration
  • Customer service

Certification

  • ProServe

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Room Attendant

Delta Hotels
08.2024 - Current

Warehouse/Events team member

MountainScape
02.2024 - 07.2024

Front Desk Receptionist

juniper
12.2022 - 12.2023

Hotel Room Attendant

high country inn
05.2021 - 08.2022

Receptionist

Las parcelas
08.2020 - 03.2021

Stewarding

Fairmont Banff Springs
10.2019 - 05.2020

Barista / cashier

Booster Juice
06.2019 - 10.2019

Salesperson

Mango Clothing
09.2018 - 02.2019

Food and Beverage Attendant

Delicias Paloma
05.2018 - 11.2018

HIGH SCHOOL DIPLOMA - Human Resources Development

Diego Portales School
Danae Martinez