Danae Martinez
Calgary,Canada
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in inventory management and problem-solving, consistently delivering exceptional results in fast-paced environments. Committed to maintaining high standards and fostering positive guest relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Room Attendant
Delta Hotels
Calgary, Alberta
08.2024 - Current
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Assisted other departments with special projects when asked by the supervisor or manager.
Warehouse/Events team member
MountainScape
Banff, Canada
02.2024 - 07.2024
- Organized and managed the setup of event venues, including decorations and equipment.
- Provided customer service support during events, ensuring guests had a positive experience.
- Assembled orders according to customer requests.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Front Desk Receptionist
juniper
Banff, Alberta
12.2022 - 12.2023
- Greeted visitors and clients, creating a welcoming atmosphere.
- Assisted clients with inquiries, providing accurate information promptly.
Hotel Room Attendant
high country inn
Banff, Alberta
05.2021 - 08.2022
Receptionist
Las parcelas
Iquique, Chile
08.2020 - 03.2021
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Stewarding
Fairmont Banff Springs
Banff, Canada
10.2019 - 05.2020
Barista / cashier
Booster Juice
Banff, Canada
06.2019 - 10.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Salesperson
Mango Clothing
, Chile
09.2018 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Food and Beverage Attendant
Delicias Paloma
Iquique, Chile
05.2018 - 11.2018
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Education
HIGH SCHOOL DIPLOMA - Human Resources Development
Diego Portales School
Iquique, CHILE11-2017
Skills
- Ability to work under pressure
- Effective communication
- Adaptability
- Problem solving
- Time management
- Responsibility
- Empathy
- Inventory and supply
- Guest relations
- Teamwork
- High stamina
- Guest satisfaction
- Team collaboration
- Customer service
Certification
- ProServe
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Room Attendant
Delta Hotels
08.2024 - Current
Warehouse/Events team member
MountainScape
02.2024 - 07.2024
Front Desk Receptionist
juniper
12.2022 - 12.2023
Hotel Room Attendant
high country inn
05.2021 - 08.2022
Receptionist
Las parcelas
08.2020 - 03.2021
Stewarding
Fairmont Banff Springs
10.2019 - 05.2020
Barista / cashier
Booster Juice
06.2019 - 10.2019
Salesperson
Mango Clothing
09.2018 - 02.2019
Food and Beverage Attendant
Delicias Paloma
05.2018 - 11.2018
HIGH SCHOOL DIPLOMA - Human Resources Development
Diego Portales School