Summary
Overview
Work History
Education
Skills
Associate of the Month
Timeline
Generic

Dana "Danielle" Vasquez

Fullerton

Summary

Dynamic professional with a positive track record at Vons, excelling in customer service and floral arrangement. Known for enhancing customer satisfaction through personalized recommendations and effective upselling, while fostering teamwork and collaboration. Recognized for building loyalty and delivering exceptional shopping experiences, ensuring high-quality product offerings.

Overview

5
5
years of professional experience

Work History

Floral Clerk

Vons
10.2024 - Current
  • Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
  • Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
  • Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Literacy Lead

LEAP Learning Center
09.2024 - Current
  • Managed an after-school tutoring program focused on targeted skill-building activities designed to boost overall literacy rates among participating students.
  • Enhanced literacy rates by implementing targeted reading and writing interventions for struggling students.
  • Collaborated with teachers to improve instructional strategies, resulting in increased student engagement and achievement.
  • Served as a mentor for new teachers, providing guidance on effective instructional techniques and classroom management strategies related to literacy development.
  • Motivated students with accurate feedback and positive reinforcement.
  • Monitored student progress and provided feedback and support.
  • Developed methods to motivate and engage students in learning.

Head of School

Fairmont Schools
06.2020 - 01.2024
  • Developed a positive school culture by fostering strong relationships among faculty, staff, students, and parents.
  • Guided strategic planning efforts for long-term visioning and goal-setting within the school community.
  • Established effective communication channels between administration, faculty, staff, parents, and students.
  • Improved overall school performance by implementing data-driven instructional strategies and curriculum adjustments.
  • Enhanced teacher professional development through targeted workshops, coaching sessions, and collaborative planning time.
  • Encouraged student leadership opportunities through clubs, committees, and other extracurricular activities.
  • Increased student enrollment by effectively marketing the school''s unique programs and extracurricular offerings.
  • Led the accreditation process for the institution, successfully maintaining high standards of excellence in education.

Education

Master of Arts - English

California State University, Fullerton
Fullerton, CA
05-2006

Bachelor of Arts - English

California University, Fullerton
Fullerton, CA
05-1997

Skills

  • Customer service
  • Team collaboration
  • Creating arrangements
  • Sales and service-oriented
  • Bouquet wrapping
  • Flower arranging
  • Friendly and helpful
  • Problem-solving
  • Reliable and responsible
  • Strong communication and interpersonal skills

Associate of the Month

After only three months at my store, I was recognized as the Associate of the Month for February 2025. I take pride in my work, in my department, and in my store. It was wonderful to be acknowledged and celebrated!

Timeline

Floral Clerk

Vons
10.2024 - Current

Literacy Lead

LEAP Learning Center
09.2024 - Current

Head of School

Fairmont Schools
06.2020 - 01.2024

Master of Arts - English

California State University, Fullerton

Bachelor of Arts - English

California University, Fullerton

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Dana "Danielle" Vasquez