Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Woods

St Catharine’s,Canada

Summary

Intelligent Property Manager with background overseeing residential and commercial building operations. Expert in tenant relationships, office operations and maintenance oversight. Well-versed in balancing tenant rights and business targets to meet financial goals. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Dedicated Addiction and Mental Health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Focused Addiction and Mental health worker skilled in delivering caring and compassionate support to address several mental health and addiction issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. Advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.

Overview

25
25
years of professional experience

Work History

Business Owner

Moving Forward Property Management and Services
St. Catharines, Ontario
12.2024 - Current
  • Managed all maintenance requests from tenants in a timely manner.
  • Facilitated tenant paperwork processing and verification.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Handled resident complaints and expedited maintenance requests.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Completed lease applications and verifications, notifying prospects of results.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Ensured compliance with applicable laws and regulations related to business operations.

Housing and Engagement Worker

YWCA Niagara Region
St. Catharines, Ontario
11.2023 - Current
  • Worked closely with Niagara Regional Housing for program subsidies and rent geared to income.
  • Worked closely with other agencies in the region to assist clients.
  • Overseen all billing for off-site transitional housing within the YWCA, as well as on-site clients in shelter.
  • Determine eligibility for applicants applying for the program.
  • Worked closely with the housing manager and finance manager.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Trained new team members using approved training materials and information.
  • Assisted with identifying potential resources for affordable housing opportunities.
  • Participated in weekly staff meetings to discuss caseloads and strategies for best serving clients' needs.
  • Performed assessments to determine individual limitations and strengths.
  • Collaborated with social workers to support patients.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Provided supportive counseling services to individuals and families facing housing insecurity issues.
  • Made referrals to utilize community resources for resident's needs.
  • Developed individualized service plans for each client based on assessment results.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Collaborated with landlords, property managers, and other agencies to coordinate services and ensure safe living environments for clients.
  • Prepared monthly reports summarizing billing data.
  • Perform data entry and maintain billing records.

Property Manager

Wam Property Management Inc
St Catharine’s, Ontario
01.2011 - 11.2024
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  • Followed up on delinquent tenants and coordinated collection procedures
  • Maintained a sufficient number of units market-ready for lease
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Exercised direct supervision over property staff.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Manager / Verifier

Community Support Inc.
St. Catharine’s, Ontario
01.2009 - 01.2010
  • Raised donations for a variety of charities such as Children's Cancers, Kid's Wish Foundation, Children's Cancer and Leukemia, Cancer Centre for Detection and Prevention
  • Set up computers and input the campaign information
  • Trained employees on how to properly conduct themselves while on the phone
  • Verified callers donations and issued receipts for tax purposes

Personal Support Attendant

Ontario March of Dimes
Fergus, Ontario
01.2000 - 01.2003
  • Worked on a secured wing that required security clearance with individuals that had complex behavioural, challenged or medical conditions
  • Ensured that feeding tubes and catheters were in place and properly secured
  • Assisted residents with their morning routines such as toileting, showering, dressing and shaving
  • Utilized a Hoyer lift to transfer patients into various positions
  • Supervised medicine intake; Collected urine samples and assisted with administering blister packs
  • Reported unusual moods, marks or behaviors to RN's or RPN's to be documented and investigated

Education

Certificate - GBA Plus Gender Based Analysis Plus

Government of Canada
01-2025

Certificate - Strength Based Trauma Informed Practices

Western Center of Research And Education
01-2025

Certificate - Relevant Leadarship

Trusted Time
St Catharines
11-2024

Certificate - Trauma Informed Care

CTRI
St. Catharines, ON
11-2024

Certificate - Inclusion For All

OUT Niagara
09-2024

Certificate - AODA Work Place Wellbeing

OSG
09-2024

Certificate - Worker Health And Safety Awarness

Ontario
09-2024

WHMIS

WHMIS
09-2024

Certificate - Diversity, Equity, And Inclusion

Crystal D'cunha
05-2024

Certificate - Trauma in High Risk Populations

Lori Gill
04-2024

Diploma - Mental Health And Addictions

Canadian College Health Science And Technology
Windsor, ON
09.2022

Business Communication - Interpersonal Skills

Canadian College of Health Science And Technology
Windsor, ON
01.2021

Intro Into Computers - Microsoft Office

Canadian College of Health Science And Technology
Windsor, ON
01.2021

First Aid - Cpr

St Johns Ambulance
St Catharine's

Back Care and Lifting Support Training -

Mount Forest Hospital
Mount Forest, Palmerston

High School Diploma -

Norwell District Secondary School
Palmerston, ON

Skills

  • Marketing
  • Legal Issue Resolution
  • Complaints Investigation
  • Tenant and Owner Liaising
  • Experienced in Client Support and Lifting
  • Health Education Collaboration
  • First Aid Certification
  • Trustworthy and Diligent
  • Mental Health
  • Respectful and Compassionate
  • Sales oversight
  • Customer relations
  • Operations management
  • Human resources management
  • Entrepreneurial personality
  • Team collaboration and leadership
  • Social media marketing
  • Medication Identification
  • Mental Health Disorders Knowledge
  • Chronic Disorders
  • Mental Health Support
  • Wellness Checks
  • Safety and Risk Assessments
  • Staffing oversight
  • Budget control
  • Negotiation
  • Accounting management
  • Quality assurance
  • Issue resolution
  • Financial planning
  • Professional networking
  • Bookkeeping
  • Driven and determined
  • Financial management
  • Cost control and budgeting
  • Process improvement
  • Staff management
  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Financial administration
  • Policies and procedures development

Timeline

Business Owner

Moving Forward Property Management and Services
12.2024 - Current

Housing and Engagement Worker

YWCA Niagara Region
11.2023 - Current

Property Manager

Wam Property Management Inc
01.2011 - 11.2024

Manager / Verifier

Community Support Inc.
01.2009 - 01.2010

Personal Support Attendant

Ontario March of Dimes
01.2000 - 01.2003

Certificate - GBA Plus Gender Based Analysis Plus

Government of Canada

Certificate - Strength Based Trauma Informed Practices

Western Center of Research And Education

Certificate - Relevant Leadarship

Trusted Time

Certificate - Trauma Informed Care

CTRI

Certificate - Inclusion For All

OUT Niagara

Certificate - AODA Work Place Wellbeing

OSG

Certificate - Worker Health And Safety Awarness

Ontario

WHMIS

WHMIS

Certificate - Diversity, Equity, And Inclusion

Crystal D'cunha

Certificate - Trauma in High Risk Populations

Lori Gill

Diploma - Mental Health And Addictions

Canadian College Health Science And Technology

Business Communication - Interpersonal Skills

Canadian College of Health Science And Technology

Intro Into Computers - Microsoft Office

Canadian College of Health Science And Technology

First Aid - Cpr

St Johns Ambulance

Back Care and Lifting Support Training -

Mount Forest Hospital

High School Diploma -

Norwell District Secondary School
Dana Woods