Dana Walker
Toronto,ON
Summary
Experienced Network Technician with background in implementing and troubleshooting network systems. Proficient in managing tickets, demonstrating both technical expertise and strong leadership skills. Successfully enhanced system performance in previous roles through proactive monitoring and maintenance of network infrastructure. Skilled at collaborating with cross-functional teams to achieve business objectives.
Overview
6
6
years of professional experience
Work History
Information Systems Network Technician
United States Air Force
01.2023 - 05.2024
- Troubleshooted system failures and identified roadblocks in the network with recommended tools to ensure the network's longevity
- Installed well-functioning computer networks, connection, and cabling with team members
- Configured and tested software, fixed problems in LAN infrastructure, maintained and repaired hardware and peripheral devices.
- Trained over 350 service members across the 59th Medical Wing in terminating Cat 6 cables
Information Systems Support Service Specialist
United States Air Force
10.2020 - 01.2023
- Executed compliance with DHA Standard Desktop Configuration by maintaining, installing, and troubleshooting workstations, printers, fax machines, communication devices, and handheld devices.
- Monitored the Remedy queue to troubleshoot and resolve all operational and software problems associated with network and standalone system maintained under the Wilford Hall Ambulatory Center (WHASC)
- Conducted software vulnerability assessment using tools to evaluate vulnerabilities, identified system vulnerabilities, and developed remediation plans and security procedures
- Fueled DHA (Department of Health Agency) Asset project; surveyed numerous sites and expedited asset deployment for (Electronic Health Record) upgrade
- Sustained 59 MDW IT Customer Service Center; provided vulnerability management, help desk support, troubleshooting, and configured equipment.
- Trained new staff members on the proper use of tools, equipment, supplies, and processes related to service operations.
Unit Deployment Manager
United States Air Force
07.2018 - 10.2020
- Work closely with other clinical team members to facilitate timely resolution on clinical and combat readiness trainings
- Responsible for maintaining, reviewing, and updating personnel deployment records and tracking availability status for all 59th MDW Personnel deployers
- Scheduled deployment and readiness training IAW requirements identified per reporting instructions and AFI.
Education
Bachelor of Science - Computer Networks & Cybersecurity
University Of Maryland Global Campus
Laurel, Maryland04-2025
COMPTIA Security +
San Antonio, TexasSkills
- MHS Service Desk
- EMASS – Review POA&M’s
- Wireshark
- Cable termination
- VoIP Systems
- Hardware replacement
- Troubleshooting skills
Clearance
Held Secret Clearance from 2018-2024
Timeline
Information Systems Network Technician
United States Air Force
01.2023 - 05.2024
Information Systems Support Service Specialist
United States Air Force
10.2020 - 01.2023
Unit Deployment Manager
United States Air Force
07.2018 - 10.2020
Bachelor of Science - Computer Networks & Cybersecurity
University Of Maryland Global Campus
COMPTIA Security +
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