Dana Van Goethem
Bothwell,ON
Summary
Adept at driving team performance and enhancing customer satisfaction, my tenure at Tim Horton's showcases a proven track record in staff management and inventory control. Leveraging exceptional communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Tim Hortons Manager
Tim Hortons
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Front Counter Cashier
Tim Hortons
12.2021 - Current
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
Maintenance/ Cashier/Floor
Costco
07.2017 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Administrative Assistant
Academy of Learning Career College
Chatham, ON04-2010
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Staff management
- Shift scheduling
- Inventory management
- Recruiting and interviewing
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Hiring and training
Timeline
Tim Hortons Manager
Tim Hortons
01.2023 - Current
Front Counter Cashier
Tim Hortons
12.2021 - Current
Maintenance/ Cashier/Floor
Costco
07.2017 - 01.2020
Administrative Assistant
Academy of Learning Career College
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