Dana Untershats

• Assisted in developing and implementing age-appropriate activities for children.
• Assisted the lead teacher in delivering Montessori-based educational activities.
• Supported individual and group learning in alignment with Montessori principles of independence and hands-on exploration.
• Facilitated transitions by cleaning up, encouraging children to clean up and begin new activities.
• Communicated regularly with the lead teacher to support lesson planning and classroom goals.

• Delivered customer service for parents and newly inquiring parents.
• Resolved inquiries regarding class schedules and billing.
• Maintained up-to-date records of student enrollment and class attendance.
• Coordinated with educators and administrative staff to ensure accurate scheduling and communication.
• Managed customer concerns with empathy, professionalism, and timely resolution.
• Gathered, organized and input information into digital database.

• During morning hours, I managed incoming calls and routed messages to relevant staff members while handling sensitive information with discretion.
• During afternoon hours, I was lead teacher for a small group of toddlers incorporating music and movement as well as art.

Processed merchandise orders and ensured accurate inventory tracking to support smooth daily operations. Managed scheduling logistics and provided administrative support by drafting and sending professional correspondence.

• Provided in-person and phone-based customer service for order placement and inquiries.
• Resolved customer issues quickly and courteously, contributing to repeat business.
• Coordinated service schedules and technician dispatch for the customers’ equipment service needs, installations and maintenance.
• Assisted in tracking inventory and ordering parts needed for service jobs.
• Created changes to documents and forms to increase efficiency and timing.