DANA THIBEAULT
Precision Home Cleaning Service
Salt Spring Island,Canada
1
Language
20
years of professional experience
Led operations as a client-focused professional and small business owner with nearly 20 years of experience. Cultivated strong client relationships within the Salt Spring Island community through personalized service. Recognized for meticulous attention to detail, unwavering integrity, and superior organizational skills. Oversaw a portfolio of recurring clients, successfully preserving long-term exclusive service agreements. Prepared to transition into the insurance industry with a commitment to acquiring a Level 1 General Insurance License.
Work History
Owner & Operator
19 Years 7 Months- Achieved sustained business success in a service-based model over nearly two decades.
- Developed and managed a robust portfolio of approximately 12-15 recurring clients at peak capacity.
- Nurtured long-term client relationships, including a primary engagement lasting 6+ years.
- Drove business growth through referrals and repeat engagements from satisfied clients.
- Efficiently managed scheduling, invoicing, payments, and detailed client records.
- Protected client confidentiality while operating in private residences.
- Delivered personalized, detail-oriented services that catered to clients' unique needs.
- Resolved client concerns with professionalism, leading to high retention and trust levels.
Independent Wellness Consultant
3 Years 9 Months- Built client relationships through education and personalized recommendations
- Conducted one-on-one consultations to assess needs
- Managed orders, follow-ups, and ongoing client support
- Self-Employed
Electrical Apprentice
10 Months- Assisted in installation and maintenance of electrical systems and equipment.
- Supported senior electricians in troubleshooting and repairing electrical issues.
- Conducted routine inspections to ensure compliance with safety regulations.
Education
Electrical Foundation Program
Bachelor of Arts - Partial Completion
Skills
Achieved high customer satisfaction through exceptional service and relationship building.
Enhanced sales performance by accurately assessing client needs through consultative techniques.
Delivered administrative excellence through meticulous record management.
Optimized scheduling to maximize productivity and meet deadlines.
Executed billing and payment processes with precision
minimizing errors.
Safeguarded client confidentiality
fostering trust and loyalty.
Resolved conflicts promptly
leading to improved customer retention.
Communicated effectively
contributing to team collaboration and success.
Adapted to new situations quickly
ensuring continuous improvement.
Languages
English
Professional Working
ADDITIONAL EXPERIENCE
Canadian Coast Guard Auxiliary, Volunteer Crew Member, Supported marine safety and emergency response, Assisted with first aid training for volunteers
PROFESSIONAL DEVELOPMENT
Willing to obtain Level 1 General Insurance Licence (Insurance Council of BC)
Timeline
Independent Wellness Consultant
doTERRA
04.2015 - 01.2019Read More
Electrical Apprentice
T Clair Electrical
03.2013 - 01.2014Read More
Owner & Operator
Precision Home Cleaning Service
01.2007 - CurrentRead More
Camosun Collage
Electrical Foundation Program
Read More
University College of The Cariboo
Bachelor of Arts from Partial Completion
Read More