Dana Snell
Huntington Beach
Summary
Dedicated patient advocacy professional with a proven track record of impactful contributions in the healthcare sector. Expertise in navigating complex healthcare systems, resolving patient concerns, and ensuring seamless care coordination. Strong collaborator who adapts to evolving needs while driving team success through effective communication and conflict resolution. Committed to fostering empathy and reliability, consistently delivering results that enhance patient experiences and outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Counselor
Providence St Joseph Hospital of Orange
09.2024 - 05.2025
- Identify and coordinate all aspects of financial obligations for private pay patients. Including, but not limited to, patient relations, physician liaison regarding financial liabilities, deposit estimates and collection.
- Assure that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization.
Underpayment Analyst
Providence Health Systems
12.2022 - 09.2024
- Reviewed, coordinated, and management of technical denials requiring background and understanding from a provider operational and payer logistical perspective.
- Reviewed denied accounts, prepared rebuttals, discussed denials and payer representatives, and monitored outcomes of follow up activities.
- Interpreted contractual agreements between the payer and Providence to obtain contractual rates for reimbursement.
- Initiated contact with payers to retrieve additional reimbursement for claims that are processed incorrectly according to contractual agreements.
- Became the subject matter expert for underpayment team and in charge of training new hires and assisted with onboarding.
Claims Analyst
Helton Law Group
09.2019 - 12.2022
- Interpreted contractual agreements between the payer and assigned health system to obtain contractual rates for reimbursement.
- Reviewed denied or underpaid accounts, prepared rebuttals, discussed denials and payer representatives, and monitored outcomes of follow up activities.
- Initiated contact with payers to retrieve additional reimbursement for claims that are processed incorrectly according to contractual agreements.
Education
Bachelor of Science in Business - Healthcare Administration
Southern New Hampshire University
Manchester, New Hampshire12.2019
Skills
- Interviewing skills
- Interdisciplinary collaboration
- Case Management
- Patient and family advocacy
- EMR
- Verbal and written communication
- Revenue Cycle Management
- Bilingual in Spanish
- Microsoft Office including Word and Excel
- Training/Education
- Insurance verification
- Patient counseling
- Patient rights
- Healthcare navigation
- Decision-making support
- Reporting
Certification
Board Certified Patient Advocate, PACB- April 2024
Languages
Spanish
Native or Bilingual
Timeline
Financial Counselor
Providence St Joseph Hospital of Orange
09.2024 - 05.2025
Underpayment Analyst
Providence Health Systems
12.2022 - 09.2024
Claims Analyst
Helton Law Group
09.2019 - 12.2022
Bachelor of Science in Business - Healthcare Administration
Southern New Hampshire University
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