Dana Shirah

Work History

CIMCO Refrigeration Inc.

05.2022 - Current

Managed front desk operations, ensuring smooth check-in and check-out processes.
Coordinated scheduling for appointments, maximizing efficiency of front office activities.
Responded to customer inquiries promptly, providing accurate information and assistance.
Maintained organized filing system for patient records, enhancing accessibility and retrieval speed.
Developed positive relationships with clients, contributing to improved customer satisfaction scores.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Managed multi-line phone system, directing calls to appropriate departments efficiently.

Self Employed

05.2019 - 05.2022

Provided compassionate personal care and support to clients, enhancing daily living activities.
Assisted with medication management, ensuring adherence to prescribed health plans.
Monitored vital signs and reported changes in client conditions to healthcare teams.
Developed and maintained trusting relationships with clients and families through effective communication.
Documented client progress and care plans accurately for ongoing assessment and evaluation.

MedExpress

01.2017 - 05.2019

Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
Managed complex service requests, improving resolution times and enhancing customer experience.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Oversaw billing processes to ensure accuracy and compliance with regulations.
Implemented best practices for data entry to minimize errors in patient accounts.
Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining a positive attitude.

Trubridge

02.2011 - 01.2017

Handled escalated cases professionally, demonstrating empathy towards customers while working diligently towards an agreeable resolution.
Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolutions and clear communication.
Conducted regular audits of client interactions, identifying areas for improvement in service delivery and team performance.
Enhanced team productivity with thorough documentation of follow-up actions and outcomes.