Dana Rammal
Montreal
Summary
Enthusiastic service worker with strong social and communication skills, and a solid background in customer service. Experienced in processing payments, preparing food, and efficiently meeting customer demands with a diligent and well-organized approach. Excel in fast-paced settings and under pressure. Ready to contribute my expertise and work ethic to a dynamic team.
Overview
2
2
years of professional experience
Work History
Barista
B.Hive Café
09.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared diverse sandwiches and meals, enhancing customer satisfaction while safely operating kitchen equipment like grills, ovens, and food processors.
- Operated the cash register and handled financial transactions, demonstrating accuracy and responsibility in cash management.
- Trained new staff on coffee machine operation, drink preparation techniques, and customer service standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Waitress
Naï Restaurant
05.2023 - 08.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Delivered attentive and friendly service to customers, ensuring a welcoming atmosphere and prompt attention to their needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Cashier
Splash Waterpark
05.2022 - 09.2022
- Processed various forms of payment with accuracy and speed, ensuring efficient checkout experiences for customers.
- Provided friendly and helpful service, assisting customers with inquiries and resolving issues promptly.
- Upheld high standards of cleanliness and organization at the checkout area, enhancing the overall guest experience in a busy waterpark setting.
Education
Bachelor of Arts - Psychology
Concordia University
Montreal, QC06.2027
High School Diploma -
Collège Protestant Français
Beirut, Lebanon06.2023
Skills
- Friendly & Outgoing
- Cash Handling
- Beverage & Food Preparation
- Teamwork
- Efficient Time Management & Multitasking
- Cleanliness and Organization
- Customer Service
- Attention to detail
- Strong multitasking
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Barista
B.Hive Café
09.2023 - Current
Waitress
Naï Restaurant
05.2023 - 08.2023
Cashier
Splash Waterpark
05.2022 - 09.2022
Bachelor of Arts - Psychology
Concordia University
High School Diploma -
Collège Protestant Français
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