Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Dana Rachkidi

Laval,QC

Summary

Sales professional with proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Advisor

Lexus Laval
11.2023 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Negotiated prices, terms of sales and service agreements.

BUSINESS DEVELOPMENT MANAGER

Specialty Pharmacy Network
02.2022 - 09.2023
  • Monitored competitor activities and developed strategies to gain market advantage.
  • Fostered long-term business relationships with clients through meetings and follow-ups.
  • Discovered new markets and located future opportunities for business growth.
  • Collaborated with cross-functional teams including marketing, operations, finance.
  • Participated in networking events to build relationships with potential clients.
  • Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.
  • Developed and implemented strategies to increase sales and market share.

BILINGUAL ASSOCIATE PROGRAM MANAGER

Specialty Pharmacy Network
01.2021 - 01.2022
  • Support the program manager with the development and execution of policies and best practices
  • Participate in client meetings and day to day client communication
  • Assist with the execution of ad-hoc client requests
  • Complete ongoing evaluation of program strength, weaknesses and areas of improvement
  • Monitors calls for quality assurance
  • Provide feedback and one on one shadowing sessions
  • Complete required CAPA activities
  • Collaborate with all departments in delivering program services to ensure optimal results
  • Assist in preparation of Program QBR's
  • Complete escalations, such as reimbursement appeals, copay escalation to client and other
  • Manage team performance, review work flow, call queue and give feedback
  • Create program SOP, Work instructions and processes
  • Complete monthly billing and invoices to business partners
  • Provide leadership and coaching to ensure KPIs are achieved
  • Assist with recruitment, onboarding, development and performance management.

BILINGUAL FIELD REIMBURSEMENT MANAGER

Bioscript Solutions
09.2019 - 01.2021
  • Working with doctors and office staff to provide proactive and seamless services with respect to the program
  • Working with key customers to solve patient access issues
  • Planning and implementing reimbursement strategies
  • Providing monthly reports to clinics and doctors
  • Inputting accurate and timely patient charting into CRM
  • Building relationships with sales rep, commercial team and doctors office staff
  • Assisting doctors with completing special documentation to secure coverage with provincial and private providers
  • Responsible for overseeing processes and workflow to ensure patients, pharmacy, and clinic are aligned with business objectives and KPIs
  • Responsible to report and identify adverse events and product replacement requests
  • Educating provider offices on local and regional payer issues, coding changes, and appropriate claims submission processes
  • Liaising with reimbursement hotlines regarding alternative funding/financial assistance programs
  • Assisting with determining coverage and access options available for a specific medication or procedure
  • Creating new work instructions and program SOPs
  • Creating training documents for new hire, coaching and providing QA feedback

BILINGUAL REIMBURSEMENT SPECIALIST

Innomar Strategies
12.2017 - 09.2019
  • Experience working on PSP for Biosimilars with Abbvie, Apotex and Novartis
  • Conduct calls to enroll patients in the program
  • Conduct patient financial assessment eligibility based on program guidelines
  • Complete calls with pharmacies to run claims and set up delivery time
  • Liaise with the patient, insurer and physician regarding the documentation required to maximize coverage for the patient
  • Coordinate with Specialty and retail pharmacies to ensure patient has access to their treatment
  • Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done on time
  • Receive, record and report adverse events as per program requirements
  • Maintain service levels in case management, key performance indicators and other processes
  • Perform data entry, manage emails, faxes, general administrative tasks and reporting
  • Complete work instructions, training binders and workflows
  • Train new hire, shadow and coach
  • Complete QA on outbound calls to patients, on file documentation and work completed.
  • Identified areas of improvement within the reimbursement process and developed solutions accordingly.

ADMINISTRATIVE ASSISTANT

Innomar Strategies
06.2017 - 12.2017
  • Prepared daily updates (excel sheets) for clinics and labs
  • Processed billing reports for clinics
  • Validated invoices and approved within delegated authority
  • Created updates on courier information for labs
  • Created courier waybill and coordinated shipments
  • Created a tracker for clinics changes and updates for all provinces
  • Maintained a channel of communication with the nurses regarding any updates/changes
  • Updated the nurses on clinic trial need of supplies and schedule.

BILINGUAL PATIENT SUPPORT COORDINATOR

Innomar Strategies
11.2015 - 06.2017
  • Provided strategic and tactical coordination and support for services merger – pharmacy support personnel with patient care prescriptions reorder service
  • Developed and prepared process flows using Visio to capture meeting/minutes outcomes
  • Coordinated the implementation of Lean processes that significantly increased productivity, improved data input times and triggered faster field response to patients ContAct program
  • Scheduled, prepared and coordinated monthly client meetings
  • Maintained and updated Concur (expense management system)
  • Implemented a redesign of Key Performance Indicators (KPIs) monthly and quarterly reports
  • This allowed us to improve reporting accuracy
  • Completed QA tasks, inspection of certain department activities, detection and resolution of problems
  • Called upon by the Senior Director and VP marketing to provide key input for an Oncology drug patient support program pitch.

MANAGER

Location Auto Kaplan
12.2013 - 12.2015
  • Office management, reporting and verification of data entered in system
  • Create a web page and marketing material
  • Responsible for hiring, training and managing team members
  • Provide ongoing sales support to the team
  • Resolve customer services complaints
  • Prepare contracts and validate credit cards payments
  • Consolidate bank accounts
  • Implement customer service tips to give the customer an exceptional experience.

FINANCIAL COORDINATOR

BMO Bank of Montreal
11.2013 - 01.2015
  • Scheduled and monitored manager's calendars
  • Provided high quality support to managers
  • Developed high effective strategies to exceed sales goals
  • Processed client's requests such as wire transfers, payments and credit applications
  • Trusted to handle large cash amounts through loading ATM machines, shipping and receiving
  • Directed walk-in customers, while handling incoming/outgoing calls, faxes and emails
  • Coached and developed the team members (10) on client service, sales approach and product knowledge.

CUSTOMER SERVICE COORDINATOR

BMO Bank of Montreal
08.2009 - 11.2013
  • Executed daily financial transactions: deposits, withdrawals, bill payment and foreign currency requests
  • Maintained quality conversation with clients to identify opportunities of sales
  • Ordered office supplies and handled filling
  • Handled incoming calls and requests from other departments
  • Assisted the manager in completion of reports.

Education

CERTIFICATE - Mutual Funds and Investments

, Montreal, QC
05.2014

BACHELOR'S DEGREE - Business Administration and Finance

USEK
07.2007

Skills

  • Strong communication skills
  • Strong time and project management skills
  • Word, Excel, Outlook and Visio, SalesForce, PPP apps
  • Staff Management and customer service experience
  • Verbal and Written Communication
  • Organized with attention to details
  • Ability to resolve problems efficiently and effectively
  • Business Planning
  • Goals and Performance
  • Sales experience

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved results by working on different CRM and data.

Certification

  • Certificate in program management
  • Certificate in business management

Languages

French
Full Professional
English
Full Professional
Arabic
Full Professional

Timeline

Sales Advisor - Lexus Laval
11.2023 - Current
BUSINESS DEVELOPMENT MANAGER - Specialty Pharmacy Network
02.2022 - 09.2023
BILINGUAL ASSOCIATE PROGRAM MANAGER - Specialty Pharmacy Network
01.2021 - 01.2022
BILINGUAL FIELD REIMBURSEMENT MANAGER - Bioscript Solutions
09.2019 - 01.2021
BILINGUAL REIMBURSEMENT SPECIALIST - Innomar Strategies
12.2017 - 09.2019
ADMINISTRATIVE ASSISTANT - Innomar Strategies
06.2017 - 12.2017
BILINGUAL PATIENT SUPPORT COORDINATOR - Innomar Strategies
11.2015 - 06.2017
MANAGER - Location Auto Kaplan
12.2013 - 12.2015
FINANCIAL COORDINATOR - BMO Bank of Montreal
11.2013 - 01.2015
CUSTOMER SERVICE COORDINATOR - BMO Bank of Montreal
08.2009 - 11.2013
USEK - BACHELOR'S DEGREE, Business Administration and Finance
- CERTIFICATE, Mutual Funds and Investments

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