Dana Painter
Windsor,ON
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments. Proven history of managing billing procedures and ensuring accuracy in financial documentation. Known for fostering team collaboration and adaptability, consistently delivering results under changing circumstances.
Overview
25
25
years of professional experience
Work History
Office Assistant
Riverside Hearing Care
06.2019 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from patients
- Provided administrative support by preparing and processing patient documentation accurately.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Coordinated communication between patients and audiologists, ensuring timely follow-up on care plans.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
Area Supervisor
Connect Hearing
06.2010 - 04.2019
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
Medical Office Administrator
St Clair Beach Medical Center
09.2000 - 03.2010
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Oversaw electronic health record (EHR) management ensuring compliance with regulations and accuracy of patient data.
- Streamlined billing processes by implementing efficient practices, reducing errors, and expediting collections.
- Processed complex medical claims using advanced billing software to ensure timely reimbursements.
- Collaborated with healthcare providers to resolve billing discrepancies and improve accuracy.
- Conducted thorough audits of patient accounts to identify and rectify billing errors.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted healthcare providers in preparing for examinations, enhancing patient care quality.
- Streamlined office procedures, improving workflow efficiency and reducing administrative delays.
Education
Certificate - Accounting
St Clair College
Windsor, ON05.2011
Certificate - Medical Office Administrator
Everest College
Windsor, ON10.2006
Skills
- Customer Service
- Positive Attitude
- Time Management
- HIPAA compliance
- Data Entry
- Claim submission
- Verbal Communication
- Medical coding expertise
- Resourceful
- Strong Problem Solver
- Meticulous attention to detail
Languages
English
Native or Bilingual
Timeline
Office Assistant
Riverside Hearing Care
06.2019 - Current
Area Supervisor
Connect Hearing
06.2010 - 04.2019
Medical Office Administrator
St Clair Beach Medical Center
09.2000 - 03.2010
Certificate - Accounting
St Clair College
Certificate - Medical Office Administrator
Everest College