Dana Moiana
Toronto,ON
Summary
Researcher with a Master degree, self driven, with extensive experience in customer service in different fields (teaching, events, bank and research international networks). Engaging personality and international experience, having dealt with clients in Spain, Italy, Brazil and Canada. Highly professional, fast learner, friendly, able to multitask and excel in problem solving even in high paced environments. Known for maintaining speed and accuracy, always keeping the client well being in the first place.
Overview
13
13
years of professional experience
Work History
Italy - Co-Founder and Director of a BnB
Ligooria Adventures
Pietra Ligure
01.2020 - 02.2022
- Oversaw and coordinated administrative and organizational duties: organized bookings, liaised with clients on general inquiries, supervised cleaning staff.
- Answered to enquiries and solved problems in a timely and professional manner, ensuring customer satisfaction
- Created a positive and warm environment for clients
Canada - Head Waitress, Head Bar, Event Organizer
The Butler Did It
Toronto
02.2015 - 03.2019
- Worked in VIP events and private parties at Ritz Hotel, Casa Loma, AGO, ROM, COC, TIFF and business venues.
- Managed bar at special events, led team in providing coordinated service for weddings, business meetings and social gatherings.
- Ensured team work was running smoothly in all times
- Memorized orders and coordinated customer service while collaborating with kitchen staff to correctly update customers on dishes and wait times.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Canada - Research Assistant
University of Toronto
Toronto
03.2011 - 12.2015
- Worked both independently and collaboratively in a fast-paced laboratory environment, performing qualitative and quantitative analysis.
- Organized meetings and workshops for over 200 researchers by contacting all participants, booking venues, choosing menus, and overseeing events to ensure client satisfaction.
- Gathered, arranged and corrected research data to create representative final reports .
Spain - Hostess
Luna Bar
Mallorca
05.2009 - 01.2010
- Took reservations and to-go orders by phone for over 60 clients per day, answered questions about hours, seating, menu information and product presentation.
- Cultivated positive guest relations by managing information and orchestrating timely seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Brazil - Bank Clerk
Banestes
Vila Velha
01.2008 - 01.2009
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
Education
Master of Science - Biology
Universidade Federal De Minas Gerais
Brazil08.2005
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Flexible & Adaptable
- Warm and Friendly
- Detail-Oriented
- Self-motivated Professional
- Ability to Multitask
- Fast Learner
- Multilingual
- Team Player
Languages
Italian - fluent
English - fluent
Portuguese - fluent
Spanish - fluent
French - intermediate
Timeline
Italy - Co-Founder and Director of a BnB
Ligooria Adventures
01.2020 - 02.2022
Canada - Head Waitress, Head Bar, Event Organizer
The Butler Did It
02.2015 - 03.2019
Canada - Research Assistant
University of Toronto
03.2011 - 12.2015
Spain - Hostess
Luna Bar
05.2009 - 01.2010
Brazil - Bank Clerk
Banestes
01.2008 - 01.2009
Master of Science - Biology
Universidade Federal De Minas Gerais
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