Dana Mizzi
Sault Ste. Marie,ON
Summary
Detail-oriented Account Manager with 22 years of comprehensive media experience promoting dynamic client management, issue resolution and relationship-building skills. Dedicated team member with strong communication and interpersonal skills, successful at introducing new products and expanding network connections. Well-versed in external and internal communications, sales support and branding. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences.
Overview
24
24
years of professional experience
Work History
Account Manager
Triple M Metal
Sault Ste. Marie, ON
05.2023 - Current
- Responsible for handling multiple accounts and work diligently to meet and exceed performance goals.
- Develop successful customer relationships and act quickly to resolve service requests to maintain positive relationships.
- Trained in ferrous and non-ferrous material grades and distinctions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Forecast generation costs, market prices and demand to make accurate trading decisions.
- Represent Triple M Metal at Community events and city meetings, always maintaining company values and integrity.
- Maintain strong relationships with client's, showing appreciation by organizing staff parties, monetary sponsorships and donations.
Media Sales Consultant
Postmedia
Sault Ste. Marie, ON
01.2008 - 04.2023
- Research, prospect and establish leads in print and on-line marketing through telephone solicitation, personal visits, networking and other lead generating activities.
- Responded effectively to sensitive inquiries or complaints.
- Generate and maintaining advertising revenues through current and new customers.
- Assisted clients with fundraising efforts through Strategic Marketing Planning
- Prepare and present sales proposals to decision makers while effectively communicating the company value proposition.
- Meet budgets, sales goals and schedule deadlines.
- Executed required sales administrative functions to initiate orders and accurately publish ad campaigns.
- Met and exceeded established sales goals, securing average $450,000 in business volume 1 year.
- Generated new business in assigned area through effective networking, referral generation, and local prospecting.
- Provided exceptional ongoing account management to existing clients, developing trusting relationships through subject matter expertise to secure repeat business.
- Closely contributed to the copy writing process to advocate for the client's needs.
- Monitored marketing activities and business performance to meet or exceed sales goals.
- Prepared visually appealing and thorough presentations and demos to explain advertising services to prospective clients using PowerPoint and Postmedia Hub (Analytics)
- Developed business opportunities by performing Internet research canvassing, networking and referral building.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Delivered exceptional customer service through direct communication with clients and team members.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Set up credit applications and processed credit cards
- Tracked client accounts using Hubspot
- Used math calculations to find out pricing (size x line rate + premiums etc.)
- Worked with a Media Strategist to allocate budgets for clients
Graphic Designer
Sault Star
Sault Ste. Marie, ON
01.2000 - 01.2009
- Responsible for designing and creating print and digital advertising, using various software programs.
- Worked with the Sales Consultants to develop and design products, to present to clients.
- Responsible for scanning, sizing and enhancing photographs for use.
- Paginated daily classified section.
- Managed completed graphic design products to achieve compliance with customer standards and specific branding targets.
- Determined photography, video, and design elements used and provided creative support.
- Reviewed layouts and marked changes to improve the final results and meet promotional targets.
- Selected every detail of designs, including the style of images and text and the size of the type to be used.
Education
Advertising And Communications Media
Mohawk College of Applied Arts And Technology
Hamilton, ONISSA
Skills
- Google Certified
- Smart Serve Certificate
- Involved in the Santa Fund fundraising
- Extensive experience with digital and Print marketing
- Experience in a fast paced multi-platform environment
- Understanding of audiences
- Networking
- Verbal and written communication
- Teamwork
- Ability to Service many client accounts at the same time on constant deadline
- Customer relationship management
- Strategic Planning
- Trained in Hubspot and Salesforce
- MS Office (Word, Outlook, PowerPoint), , use of web cam and virtual meeting technologies (MS Teams, Zoom, WhatsApp, etc)
- Sensitive material handling
- Closing and contract negotiations
- New business development
- Customer relations
- Schedule management
- Strong interpersonal skills
- Profit and Revenue-Generating Strategies
- Sales Records Management
- Product and Service Promotion
- Community Relationship Building
- Email Blasts
- Public Speaking
Accomplishments
- Exceeded sales goals of $300,000+ per year
- Reaching and exceeding monthly and quarterly budgets
- Improved delivery of new digital platforms by Google training, realizing overall increase in customer satisfaction and cost efficiency.
- Consistently maintained high customer satisfaction ratings.
Timeline
Account Manager
Triple M Metal
05.2023 - Current
Media Sales Consultant
Postmedia
01.2008 - 04.2023
Graphic Designer
Sault Star
01.2000 - 01.2009
Advertising And Communications Media
Mohawk College of Applied Arts And Technology
ISSA
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