Dana Medina

- Inform callers when documents were due/ what documents are required

- Inform tenants/ landlords about current status

- Special projects: Escalations - Making sure all applications were getting viewed

- to make sure all applications were transferred to the correct department

- Provide tenants/ Landlords with different recourse that we provide as far as evictions, fraud, and legal resources

• Maintained secure voting environment by promptly addressing and resolving any discrepancies or issues during elections.
• Helping voters with registration by answering there election related questions
• Engage in voter participations for those with limited english proficiency

• Maintain accurate eligibility records for assigned line of business
• Making sure patients did not have any errors on their paperwork so that they wouldn't get deny of medicare
• Enter system eligibility data on daily basis for new enrollees. changes and cancellation conduct periodic audits of groups eligibility data
• Respond to all written and telephone eligibility inquiries for individuals and employers groups

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Managed shelf stocking and pricing activates
• Inspected merchandize for quality and quantity operated cash registers as and when necessary
• Investigated and resolved customer complaints
• Assisted customers with product selection and queries

• Maintained records of inmates serving imprisonment
• Responded to all events and alerts of city tele coin co. monitoring system
• Operated the control room, and supervised activates of inmates
• Established communication between inmates and their family members as per the allotted time
• Answered, Records, logged and processed all calls, Requests, and questions or concerns