Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana McLellan

Gem,AB

Summary

Over two decades of excelling in the food service industry. I take preparation, service, safety very seriously and I am excellent at working in a fast past work environment under time schedules and pressure. I have done both management, inventory and ordering, customer service in all areas of the food industry as well as being certified by alberta health services in food handling safety I take all safety measures very seriously.

Overview

24
24
years of professional experience

Work History

Manager on Duty

SUBWAY®Restaurants
06.2017 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Supplements & Deli Manager

Heritage Foods
06.2001 - 02.2017
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on weekly basis.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.
  • Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
  • Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.

Education

Food Safety

Alberta Food Safety Certification
01-2024

High School Diploma -

Bassano Highschool
Bassano, AB
06-1980

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Policy enforcement
  • Budgeting expertise
  • Industry awareness
  • Customer service
  • Staff management
  • Employee engagement

Languages

English
Native or Bilingual

Timeline

Manager on Duty

SUBWAY®Restaurants
06.2017 - Current

Supplements & Deli Manager

Heritage Foods
06.2001 - 02.2017

Food Safety

Alberta Food Safety Certification

High School Diploma -

Bassano Highschool

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Dana McLellan