DANA CAROL MAY
Sacramento
Summary
To achieve and accomplish, innovate, and grow in the legal field of public interest and social justice. To use my challenges, life experience and professional academics in pursuit of bringing about change (i.e. Diversity, Inclusion, Human/Civil Rights) To become asset, resource and a consultant to the community local and international Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
15
15
years of professional experience
Work History
Intern
Former Senator Kamala Harris
Sacramento
01.2020 - 02.2020
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Directed customer inquiries to appropriate department personnel.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Scheduled appointments between clients and customers and internal staff members.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed office supplies inventory and placed orders when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Customer Service Representative
Sacramento State University
Sacramento
09.2004 - 01.2006
- Maintained a high level of professionalism when dealing with difficult customers.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science -
Grand Canyon University
10.2020
Diploma -
North High School
06.1982
Skills
- Establish an open dialogue with all cultures maintaining a balance of respect and humanistic approach
- Event coordination
- Data management
- Written communication
- Customer service
- Office administration
- Relationship building
- Team collaboration
- Written and verbal cues in a professional, social and business environment
- High-Motivator
- Problem-Solving (not problematic)
- Critical Thinking
- Public Speaking
- Listening and hearing actively
- Creativity
- Inclusion/Diversity
- Commitment
- Organizational and Communicative Environment
- Flexibility and Time Management
- Intrapersonal and Interpersonal skills
- Meeting facilitation
- Problem resolution
- Professional demeanor
- Conflict management
- Resource management
- Administrative tasks
- Fast learner
- Complex Problem-solving
- Scheduling
- Initiative
- Quick learner
- Client relationships
- Flexible schedule
- Quality control
- Creative and resourceful
- Dependable and reliable
- Telephone etiquette
- Creativity and innovation
- Strong academic record
- Professionalism and etiquette
- Adaptability and flexibility
Accomplishments
- Grand Canyon University, Distinction of President's List, 06/12
- Grand Canyon University, Distinction of President's List, 11/12
- Certificate of Completion, United States Small Business Association
- Certificate of Completion, University of Phoenix, APA Student, 03/10
- Certificate of Completion, University of Phoenix, Basic Personal Finance, 05/10
- How to Write a Business Plan, 04/12
- Internship with Former Senator Kamala Harris, 01/20
References
REFERENCES PROVIDED UPON REQUEST
Timeline
Intern
Former Senator Kamala Harris
01.2020 - 02.2020
Customer Service Representative
Sacramento State University
09.2004 - 01.2006
Bachelor of Science -
Grand Canyon University
Diploma -
North High School
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