Dana Maghsoodi
Charlottetown
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Customer Service Coordinator
Winners
09.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
Front Desk Agent
BLACKBUSH RESORT
06.2024 - 02.2025
- Greeted and assisted guests in a friendly and professional manner, ensuring exceptional customer service at all times.
- Managed check-in and check-out procedures, accurately processing guest reservations and payments.
- Provided guests with information about hotel amenities, local attractions, and services, enhancing their overall experience.
- Handled guest inquiries, requests, and complaints with efficiency and professionalism, aiming to resolve issues promptly and to guest satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure rooms were prepared and services met guest expectations.
- Processed reservations using hotel management software (mention specific systems if applicable, e.g., Opera, Portal).
- Ensured proper cash handling and maintained accurate records of transactions.
- Supported front desk operations during busy check-in/check-out times, helping to streamline workflows and reduce wait times.
- Managed telephone calls and email inquiries, providing necessary information and forwarding messages to appropriate departments.
- Assisted with administrative tasks such as filing, scheduling, and data entry.
Customer Service Representative
Saderat Bank
09.2020 - 01.2021
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions.
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds.
- Inform customers of available banking products and services to address their needs.
- Identify customer needs and refer customers to appropriate banking services and specialists.
- Sell travelers' cheques, foreign currency and money orders.
Team Leader
Refah Chain Store
02.2018 - 11.2019
- Led a team of 8 employees, overseeing daily store operations, assigning tasks, and ensuring efficient workflow to meet store goals.
- Trained, mentored, and motivated new and existing team members, fostering a positive, collaborative work environment.
- Monitored team performance, providing feedback and support to ensure high standards of customer service, productivity, and store cleanliness.
- Coordinated shifts, ensured adequate staffing levels, and handled scheduling conflicts to maintain smooth store operations.
- Managed inventory control, including stocking shelves, conducting regular stock checks, and ensuring product availability.
- Handled customer inquiries, complaints, and special requests with professionalism, ensuring a high level of customer satisfaction.
- Assisted with visual merchandising and organized promotional displays to drive sales and enhance the store's presentation.
- Ensured compliance with health and safety regulations, conducting regular safety checks, and ensuring proper handling of food and products.
- Collaborated with store management to achieve sales targets, reduce shrinkage, and improve operational efficiency.
- Reported on team performance, sales metrics, and inventory levels to senior management, offering insights for process improvements.
Education
High school diploma -
Nemuneh High School
Skills
- Customer Service Excellence
- Team Leadership and Mentorship
- Cash Handling and Financial Transactions
- Front Desk and Hospitality Operations
- Inventory Management and Merchandising
- Problem Solving and Conflict Resolution
- Strong Communication Skills
- Administrative and Organizational Skills
- Technical Proficiency with Hotel and Retail Software
Certification
Completed IELTS test with 6.5 overall band score 2024 July
Timeline
Front Desk Agent
BLACKBUSH RESORT
06.2024 - 02.2025
Customer Service Coordinator
Winners
09.2022 - Current
Customer Service Representative
Saderat Bank
09.2020 - 01.2021
Team Leader
Refah Chain Store
02.2018 - 11.2019
High school diploma -
Nemuneh High School
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