Dana Lutsiak
Calgary,AB
Summary
Currently seeking a position in Customer Service, or Administration/Bookkeeping for full-time work. Professional and detail-oriented, reliable and a quick learner.
Overview
14
14
years of professional experience
Work History
Business Coordinator
Sherwin Williams
Calgary, AB
08.2021 - Current
- Open and close procedures, bank deposits, custom color matching for customers, fulfill customer orders, take cash payments, process payment on accounts, determine appropriate products for customers needs, order and receive stock, process transfers between stores, general housekeeping duties.
Account/Billing Clerk
Busy Boy Moving
Calgary, AB
10.2022 - 04.2023
- Receive Payments, Bill work orders, manage accounts and collect overdue amounts from customers
- Filing and general office maintenance
Bookkeeper & Office Administrator
Atlantis Underground Utility Locating
Calgary, AB
09.2019 - 05.2021
- Monthly reconciliations for bank accounts and credit cards, payroll preparation and maintenance, calculations & remittances, Invoicing work orders, applying payments received
- GST return preparation and filings
- Updating customer files, communication for overdue amounts and arrangements for payment
- Fiscal year end preparation, T4 and T5018 creation and submission.
Passenger Experience Representative
Red Arrow Motorcoach
Calgary, AB
10.2018 - 09.2020
- Answer incoming calls, quote fares and rates, make and change or cancel reservations, process payments, handle cash, assist passengers with online orders, help customers in planning trips, load and unload passengers and luggage onto coaches, various office cleaning duties.
Sales Associate
Sherwin-Williams Paint
Calgary, AB
03.2016 - 04.2018
- Open and close procedures, bank deposits, color matching for customers, fulfill customer orders, take cash payments, process payment on accounts, determine appropriate products for customers needs, order and receive stock, process transfers between stores, general housekeeping duties.
Customer Service Rep
Armtec LP
Calgary, AB
09.2014 - 02.2016
- Answer phone calls from engineering firms, construction companies and homeowners regarding their culvert or guardrail requirements
- Enter orders on SAP, schedule production and coordinate with production manager for accurate delivery dates
- Coordinate shipping with different production plants to deliver to customers on time
- Advise customers on products that they need or require information on
- Provide quotes for current opportunities within the scope of the company's abilities
- Obtain quotes and order products from suppliers for our customers.
Customer Service Rep
Ply Gem Canada
Calgary, AB
09.2013 - 08.2014
- Answer inquiries from construction site supervisors, building companies, and homeowners regarding service orders for construction projects and homes within Calgary
- Assist salespeople with their clients' needs, such as schedule final walkthroughs, delivery of products, service for non-functioning items, and replacement orders for missing items
- Place orders for replacement parts and units as needed, as per site visits by service techs
- Process requests for service and schedule service techs accordingly
- Order stock as needed.
Taxpayer Service Agent
Canada Revenue Agency
Calgary, AB
12.2010 - 08.2013
- Answer taxpayer enquires on taxes, tax laws and tax preparation
- Access sensitive taxpayer information, update accounts as needed and provide customer service while maintaining a minimum level of weekly statistical expectations.
Education
Certificate in Bookkeeping and Accounting -
Simply Training
03.2021
Post-secondary education in Hairdresser -
London School for Hairdressing
Vancouver, BC03.1996
Secondary School Diploma -
North Surrey Senior High
Surrey, BC06.1992
Skills
- Microsoft Office
- SAP
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Administrative Experience
- QuickBooks
- Accounting
- Front Desk
- Multi-line Phone Systems
- Office Management
- Sage 50 Accounting
- Office Administration
- Microsoft Outlook
- Word Processing
- Filing
- Proofreading
- Graphic design
- Call center
- Blueprint reading
Timeline
Account/Billing Clerk
Busy Boy Moving
10.2022 - 04.2023
Business Coordinator
Sherwin Williams
08.2021 - Current
Bookkeeper & Office Administrator
Atlantis Underground Utility Locating
09.2019 - 05.2021
Passenger Experience Representative
Red Arrow Motorcoach
10.2018 - 09.2020
Sales Associate
Sherwin-Williams Paint
03.2016 - 04.2018
Customer Service Rep
Armtec LP
09.2014 - 02.2016
Customer Service Rep
Ply Gem Canada
09.2013 - 08.2014
Taxpayer Service Agent
Canada Revenue Agency
12.2010 - 08.2013
Certificate in Bookkeeping and Accounting -
Simply Training
Post-secondary education in Hairdresser -
London School for Hairdressing
Secondary School Diploma -
North Surrey Senior High
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