Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Dana Lucier

Dana Lucier

5199927822
Essex,ON

Summary

Dynamic small business owner with a proven track record at Clean in No Time, excelling in customer relations and staff management. Cultivated strong client relationships, driving repeat business and referrals. Expert in business planning and financial oversight, enhancing operational efficiency and customer satisfaction through exceptional service.

Overview

10
10
years of professional experience

Work History

Owner of Clean in No Time

Dana Lucier
04.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Cashier

Jane Doe
11.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Slot Floor Supervisor

Jennifer Wood
08.2015 - 05.2017
  • Managed escalated customer complaints professionally, resulting in swift resolution and strengthened loyalty.
  • Enhanced customer satisfaction by monitoring slot machines and addressing technical issues promptly.
  • Developed strong relationships with VIP players, offering personalized assistance tailored to their preferences.
  • Provided valuable input during budget planning sessions, ensuring accurate forecasting of revenue potential within the slot department.
  • Promoted responsible gaming practices among staff and patrons, establishing a safe environment for all guests.

Education

GED -

St. Micheals
Windsor, ON
06-2014

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business planning
  • Staff management
  • Staff hiring
  • Consulting

Timeline

Cashier

Jane Doe
11.2021 - 03.2022

Owner of Clean in No Time

Dana Lucier
04.2018 - Current

Slot Floor Supervisor

Jennifer Wood
08.2015 - 05.2017

GED -

St. Micheals

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Dana Lucier5199927822