SAP
Dana Lister
Senior Inside Sales Coordinator and Team Lead
Beamsville,ON
Summary
Self-motivated Senior Inside Sales Coordinator/Continuous Improvement Team Lead brings proven leadership, organizational and customer relations skills. Highly successful at motivating teams and streamlining operations. Analytical problem solver with talent for thinking outside box for creative solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Inside Sales Coordinator / CI Team Lead
Daifuku Manufacturing Canada Corporation
01.2004 - Current
- Leader in cross functional improvement project teams
- Process/Coordinate orders to ensure customer satisfaction
- Provide executive support to the Director of Operations
- Setup and manage customer portal accounts
- Complete daily administrative tasks for outside sales
- Provide technical support to customers
- Issue purchase requisitions/purchase orders to satisfy material demands
- Assist with recruiting and training new hires
- Maintain updated training for operational demands
- Generate quotes in a timely manner resulting in improved quote to order ratio
- Participate in Kamishibai program
- Initiate and assist with marketing strategies
- Provide the plant with pick lists for daily shipments
- Document daily inventory shortages to maintain inventory control
- Interpret drawings and bid documentation
- Consult with engineering to provide specific custom designed product
- Establish weekly/monthly on-time reports used for tracking and maintaining company procedures/policies
- Facilitate accurate flow of information to all departments
- Process/resolve quality issues to eliminate future discrepancies
- Assist accounting with overdue accounts and payment collections
- Assist HR with collection of legal documents and distributing confidential employee forms
- Implement new operating systems/procedures within the Canadian sales division.
Inside Sales Rep. / Customer Service
Swagelok Valve & Fittings
01.1999 - 01.2004
- Issue purchase orders to maintain stock levels and satisfy customer demands
- Accounts Receivable duties
- Coordinate and expedite customer orders to ensure customer satisfaction
- Shipping/Receiving duties
- Provide technical support to customers
- Generate customer quotes in a timely manner
- Assist outside sales personnel with customer inquiries
- Establish consignment reports used for tracking and maintaining inventory for large corporations.
Education
Executive Management
DeGroote School of Business - McMaster University
Burlington, ON06.2024
Hill Park Secondary School
Hamilton, ONSkills
- SAP
- Salesforce
- MS Office
- Continuous Improvement
- Business Administration
- Executive Support
- Technical Support
- Meeting facilitation
- Cross-Functional Collaboration
- Audit reporting
- Team Building and Leadership
- New Hire Onboarding
- Strategic Planning
- Training and Development
Websites
Training
- Continuous Improvement Team Lead
- Workplace Health/Safety Team Lead
- ISO 9001:2015 & 14001:2015
- Conveyors & Drives
- Salesforce
- Visibility software
- SAP software
- Social Committee Member
Certification
- Executive Business Management - June 2024
- Internal ISO Auditor - June 2024
- Working at Heights - September 2023
- WHMIS 2015 - September 2023
- First Aid/CPR - May 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureTeam Building / Company RetreatsSoftware
Salesforce
Microsoft Office
Interests
Learning new skills
Sports
Outside events
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
Created an improvement project to track production flow in order to identify issues that interfere with production resulting in increased efficiency, higher margins, and overall cost effectiveness.
Timeline
Senior Inside Sales Coordinator / CI Team Lead
Daifuku Manufacturing Canada Corporation
01.2004 - Current
Inside Sales Rep. / Customer Service
Swagelok Valve & Fittings
01.1999 - 01.2004
Executive Management
DeGroote School of Business - McMaster University
Hill Park Secondary School
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