SAP
Dana Lister
Sales & Continuous Improvement Leader
Beamsville,ON
Summary
Dynamic Sales & Continuous Improvement Leader with 20+ years of experience driving operational excellence, customer satisfaction, and cross-functional collaboration in manufacturing. Recognized for streamlining processes, improving quote-to-order conversion, and implementing system improvements that reduce errors and save costs. Adept at leading teams, managing projects, and fostering strong client relationships while ensuring compliance with ISO and safety standards.
Overview
27
27
years of professional experience
6
6
Certifications
Work History
Sales & Continuous Improvement Leader
Daifuku Manufacturing Canada Corporation
01.2004 - Current
- Leader in cross functional improvement project teams
- Process/Coordinate orders to ensure customer satisfaction
- Provide executive support to the Director of Operations
- Setup and manage customer portal accounts
- Complete daily administrative tasks for outside sales
- Provide technical support to customers
- Issue purchase requisitions/purchase orders to satisfy material demands
- Assist with recruiting and training new hires
- Maintain updated training for operational demands
- Generate quotes in a timely manner resulting in improved quote to order ratio
- Participate in Kamishibai program
- Initiate and assist with marketing strategies
- Provide the plant with pick lists for daily shipments
- Document daily inventory shortages to maintain inventory control
- Interpret drawings and bid documentation
- Consult with engineering to provide specific custom designed product
- Establish weekly/monthly on-time reports used for tracking and maintaining company procedures/policies
- Facilitate accurate flow of information to all departments
- Process/resolve quality issues to eliminate future discrepancies
- Assist accounting with overdue accounts and payment collections
- Assist HR with collection of legal documents and distributing confidential employee forms
- Implement new operating systems/procedures within the Canadian sales division.
Inside Sales Rep. / Customer Service
Swagelok Valve & Fittings
01.1999 - 01.2004
- Issue purchase orders to maintain stock levels and satisfy customer demands
- Accounts Receivable duties
- Coordinate and expedite customer orders to ensure customer satisfaction
- Shipping/Receiving duties
- Provide technical support to customers
- Generate customer quotes in a timely manner
- Assist outside sales personnel with customer inquiries
- Establish consignment reports used for tracking and maintaining inventory for large corporations.
Education
Executive Management
DeGroote School of Business - McMaster University
Burlington, ON06.2024
Hill Park Secondary School
Hamilton, ONSkills
- SAP
- Salesforce
- MS Office
- Continuous Improvement
- Business Administration
- Executive Support
- Technical Support
- Meeting facilitation
- Cross-Functional Collaboration
- Audit reporting
- Team Building and Leadership
- New Hire Onboarding
- Strategic Planning
- Training and Development
Project management
Customer relationship management
Training employees
Sales strategies
Process improvement
Team leadership
Websites
Training
- Project Management Fundamentals
- Continuous Improvement Team Lead
- Workplace Health & Safety Team Lead
- ISO 9001:2015 & 14001:2015
- Conveyors & Drives
- Salesforce
- Visibility software
- SAP software
- Social Committee Member
Certification
- PMP 401-Project Management Fundamentals - July 2025
- Executive Business Management - June 2024
- Internal ISO Auditor - June 2024
- Working at Heights - September 2023
- WHMIS 2015 - September 2023
- First Aid/CPR - May 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureTeam Building / Company RetreatsSoftware
Salesforce
Microsoft Office
Interests
Learning new skills
Sports
Outside events
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Created an improvement project to track production flow and identify issues that interfere with production, resulting in increased efficiency, higher margins, and overall cost effectiveness.
- Successfully organized tradeshow exhibits for networking and promotion.
Timeline
Sales & Continuous Improvement Leader
Daifuku Manufacturing Canada Corporation
01.2004 - Current
Inside Sales Rep. / Customer Service
Swagelok Valve & Fittings
01.1999 - 01.2004
Executive Management
DeGroote School of Business - McMaster University
Hill Park Secondary School