- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Volunteering at community kitchens
- Singing
- Travel
- Animals
- I love to learn something new every day
Dana-Lee Doucette
Dalmeny,SK
Summary
Versatile and dedicated professional with a background in house cleaning at Cleaning Done to a "T", culinary service, and administrative support at SIIT. Excelled in client relations and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in data management and fostering professional relationships, I bring a proven track record of achieving high standards in diverse roles.
Overview
7
7
years of professional experience
Work History
Self Employed House Cleaner
Cleaning Done to a "T"
09.2018 - Current
- Dusted picture frames and wall hangings with cloth.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cook and Server
Mykell's Home and Hearth
07.2024 - 09.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Administrative Assistant
SIIT
09.2022 - 09.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
TechReach Program
Manpower
Calgary, AB01-2006
Petroleum Fundamentals
Career College
Calgary, AB09-2004
Business Administration
Career College
Calgary, AB09-2003
Skills
- Computer skills
- Data entry
- Problem-solving
- Documentation and recordkeeping
- Time management
- Data management
- Purchase orders organization
- Travel coordination
- Client relations
- Social media management
- Transcription and dictation
- Exceptional customer service
- Professional appearance
Accomplishments
- Received an autographed Picture from MIchelle Wright for exceptional customer service
- Won a gift Super Host Award while dealing at the Stampede Casino during the Exhibition for teaching players how to play poker
- Received a certificate of completion for a course by Lou Tice named Thought Patterns for a Successful Career
i was given a signed autograph from Michelle Wright for exceptional customer service
i was supervisor for a restaurant in a hotel. It was almost closing time. The servers all wanted to go home so I agreed to serve the table.
It was MIchelle Wright and her band and lighting crew.
I ensured they had a pleasurable dining experience. I did not rush them at all, even though we were past closing time.
MIchelle was very kind and complimented my above and beyond service. I didn't ask, however she offered me a signed autograph and and asked her assistant to get me a picture of her to sign.
It was truly a pleasure to serve her and her crew.
Interests
Timeline
Cook and Server
Mykell's Home and Hearth
07.2024 - 09.2024
Administrative Assistant
SIIT
09.2022 - 09.2023
Self Employed House Cleaner
Cleaning Done to a "T"
09.2018 - Current
TechReach Program
Manpower
Petroleum Fundamentals
Career College
Business Administration
Career College
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