Dana Cossey
Visalia
Summary
Experienced auto body estimator with a customer service background. Skilled in auto body estimating, communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
27
27
years of professional experience
Work History
Service Advisor
Caliber Collision
12.2020 - 11.2024
- As an Estimator, I was responsible for writing estimates for damaged automobiles applying Insurance Companies guidelines, as well as Bureau of Automotive Repair guidelines.
- Ensuring excellent customer service and maintaining customer contact with follow-up.
- I managed each job from beginning to completion.
- I also was responsible for submitting Estimates to Insurance Companies within 24hrs, ordering parts for the job, and assisting Managers in accomplishing daily objectives.
Estimator
Silva’s Auto Body
Madera
09.2019 - 11.2020
- As an Estimator, I was responsible for writing estimates for damaged automobiles applying Insurance Companies guidelines, as well as Bureau of Automotive Repair guidelines.
- Ensuring excellent customer service and maintaining customer contact with follow-up.
- I managed each job from beginning to completion.
- I also was responsible for submitting Estimates to Insurance Companies within 24hrs, ordering parts for the job, and assisting Managers in accomplishing daily objectives.
Sales Manager
MAACO
Fresno
01.2018 - 01.2020
- As a Sales Manager, I am responsible for managing Sales staff to meet weekly sales goals, all Parts ordering for all vehicles, receiving them into our Management system, write estimates for Collision damaged automobiles, applying Insurance Companies guidelines, as well as Bureau of Automotive Repair guidelines.
- Ensuring excellent customer service and maintaining customer contact with follow-up.
- Manage each job from beginning to completion.
Account Executive
Lotus Media
Fresno
05.2017 - 10.2017
- Company Overview: (Radio stations 105.1 The Blaze, Q97.1 Fresno)
- As an Account Executive I was responsible for meeting weekly sales activity, reaching monthly sales goals and developing business to business sales relationships.
- I was a partner to my clients in helping them with developing radio and digital advertising campaign.
- (Radio stations 105.1 The Blaze, Q97.1 Fresno)
Business Development Manager
SERVPRO of Fresno Northwest
Fresno
01.2014 - 01.2017
- Market our building restoration services to business clients, build & maintain relationships with Insurance Agents, Property Managers and Realtors.
- Maintain all social media accounts, Responsible for meeting weekly sales activity as well as monthly sales goals.
- Participate in various networking events.
Estimator
Fresno, Clovis
11.1997 - 07.2013
- As an Estimator, I was responsible for writing estimates for damaged automobiles applying Insurance Companies guidelines, as well as Bureau of Automotive Repair guidelines.
- Ensuring excellent customer service and maintaining customer contact with follow-up.
- I managed each job from beginning to completion.
- I also was responsible for submitting Estimates to Insurance Companies within 24hrs, ordering parts for the job, and assisting Managers in accomplishing daily objectives.
Education
High School Diploma -
Bullard
Fresno, CA06-1988
I-Car Certified
Skills
- Estimate writing
- Parts ordering
- Collision repair
- Customer service
- Insurance claims
- Job management
- Time management
- Relationship building
- Networking skills
- Follow-up communication
- Excellent phone etiquette
Recommendations
Recommendations upon request
Timeline
Service Advisor
Caliber Collision
12.2020 - 11.2024
Estimator
Silva’s Auto Body
09.2019 - 11.2020
Sales Manager
MAACO
01.2018 - 01.2020
Account Executive
Lotus Media
05.2017 - 10.2017
Business Development Manager
SERVPRO of Fresno Northwest
01.2014 - 01.2017
Estimator
11.1997 - 07.2013
High School Diploma -
Bullard
I-Car Certified