Dana Kilani
Edmonton,AB
Summary
Compassion-minded small business owner and entrepreneur. Offering a gentle and professional approach to clients, while achieving excellent results resulting in customer retention and satisfaction. Passionate animal lover looking to expand their career in animal advocacy and care, with many years of professional unique experience in different industries.
Overview
6
6
years of professional experience
Work History
Owner & Cat Groomer
The Pampurred Kitty Grooming Salon
Edmonton, AB
08.2023 - Current
- Greeted customers and their pets, assessing pet's needs and condition.
- Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
- Maintained a clean and safe work environment, following all safety protocols.
- Communicated with clients regarding their pet's health and well-being.
- Provided advice to pet owners on proper nutrition, behavior modification techniques and general care of their pets.
- Scheduled regular appointments for repeat customers.
- Conducted pre-grooming consultations with clients to discuss goals for the grooming session.
- Ensured that all equipment used was properly sanitized after each use according to industry standards.
- Inspected animals for signs of illness or injury prior to grooming process.
- Demonstrated knowledge of breed specific cuts and styles as requested by customer.
- Utilized clippers, scissors, combs and brushes during grooming sessions as necessary.
- Monitored pets closely while they were being groomed to ensure safety at all times.
- Maintained inventory levels of products used throughout the day.
Lead Care Coodinator
Right at Home Canada
Milton
09.2021 - 03.2023
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Provided crisis intervention services when needed.
- Scheduled appointments for clients with appropriate medical specialists.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided emotional support to patients dealing with difficult health issues.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Personal Banking Associate
TD Canada Trust
Milton, AB
06.2018 - 09.2021
- Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
- Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
- Processed new accounts, loan applications, credit card applications, and other requests from customers.
- Explained various products and services available to customers such as online banking or mobile banking options.
- Verified customer identity through government-issued identification documents.
- Handled incoming calls from customers inquiring about their accounts or requesting assistance with service issues.
- Participated in regular staff meetings to discuss strategies for increasing sales goals and meeting customer expectations.
Education
Bachelor of Arts - Classical Studies
York University
Toronto12-2016
Associate of Arts - Fine Art
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06-2011
Skills
- Animal Handling
- Animal care knowledge
- Animal Nutrition
- Animal restraint
- Animal Grooming
- Exceptional customer service
- Administrative Leadership
- Document Management
- Policy understanding
- Background Checks
- Legal Compliance
- Interviewing techniques
- Teamwork and Collaboration
- Staff Training
- Proficient in MS Office
- Team building
- Reliability
- Excellent Communication
Languages
English
Full Professional
Arabic
Professional
Volunteer Experience
AARCS - Current Volunteer & Foster Home - Since September 2023
TYPE (Through Your Pets Eyes Rescue) - Current Foster Home - Since March 2024
References
References available upon request.
Timeline
Owner & Cat Groomer
The Pampurred Kitty Grooming Salon
08.2023 - Current
Lead Care Coodinator
Right at Home Canada
09.2021 - 03.2023
Personal Banking Associate
TD Canada Trust
06.2018 - 09.2021
Bachelor of Arts - Classical Studies
York University
Associate of Arts - Fine Art
Sheridan College Institute of Technology And Advanced Learning
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