Dana Kassymbayeva
New Westminster,BC
Summary
Proactive and goal-oriented professional with a proven track record at Zere Pure Beauty, excelling in operations management, strategic planning and problem-solving skills. Enhanced company performance through effective team collaboration and quality assurance initiatives, driving consistent revenue growth and cultivating strong client relationships. Expert in mentoring and training, optimizing resource allocation for maximum efficiency. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Managing Director
Zere Pure Beauty
09.2021 - 06.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Representative
Zere Pure Beauty
02.2020 - 09.2021
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed financial tracking, inventory coordination and social media marketing.
Education
University Pathway Program -
ILAC (International Language Academy of Canada)
Vancouver, BC, Canada05-2025
Certificate in Business Career Program - Organizational Administration
Computer Systems Institute
Boston, MA, USA09-2024
Master of Human Resources Management - Human Resources Management (not Completed)
University of Milan
Milan, ItalyEnglish As A Second Language -
Uceda School West Palm Beach
West Palm Beach, FL, USA09-2023
Bachelor of Humanities - Foreign Philology
Al-Farabi Kazakh National University
Almaty, Kazakhstan06-2019
High School Diploma -
Gymnasium No 3 For Gifted Children
Pavlodar, Kazakhstan06-2015
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Mentoring and training
- Strategic planning
- Direct sales
- Customer service
- Multi-tasking strength
Languages
English
Professional Working
Kazakh
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working
Arabic
Elementary
Timeline
Managing Director
Zere Pure Beauty
09.2021 - 06.2022
Sales Representative
Zere Pure Beauty
02.2020 - 09.2021
University Pathway Program -
ILAC (International Language Academy of Canada)
Certificate in Business Career Program - Organizational Administration
Computer Systems Institute
Master of Human Resources Management - Human Resources Management (not Completed)
University of Milan
English As A Second Language -
Uceda School West Palm Beach
Bachelor of Humanities - Foreign Philology
Al-Farabi Kazakh National University
High School Diploma -
Gymnasium No 3 For Gifted Children
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