Dana Grajcer
Toronto,ON
Summary
Responsible and adaptable university student with experience in customer service, operations, and social media management. Extensive experience working with children in camp settings. Strong communicator, comfortable adapting to different environments and supporting diverse needs.
Overview
2
2
years of professional experience
Work History
Operations Manager
Stacie's Organizing Solutions
Toronto, Ontario
06.2025 - 08.2025
- Supported daily business operations by managing inbound communications and responding to client and partner inquiries.
- Conducted outreach and follow-ups with existing and prospective clients via email, text, and social platforms.
- Maintained relationships with clients to support continued engagement and repeat services.
- Acted as a point of contact for potential partners and collaborators, coordinating communication and next steps.
- Managed the company’s social media presence by planning, creating, and publishing all content across platforms.
- Assisted with collecting and organizing client reviews and testimonials to strengthen the company’s online presence.
Content & Social Media Manager
Baseline Pickleball
Toronto, Ontario
06.2025 - 08.2025
- Developed engaging content for social media platforms to enhance brand visibility.
- Collaborated with team members to create cohesive marketing campaigns.
- Researched industry trends to keep content fresh and relevant for audiences.
- Created sponsor-focused content to align with brand guidelines and ensure partners were represented professionally.
- Worked on-site during events, welcoming attendees, offering assistance, and supporting overall event flow.
- Balanced creative responsibilities with hands-on support to ensure a positive experience for participants.
Customer Service Intern
WeSki
Tel Aviv
05.2025 - 06.2025
- Organized customer service data in Excel to identify trends in booking delays.
- Analyzed customer emails and complaints to identify recurring issues and areas of confusion in the booking process.
- Evaluated the performance of the company's AI customer support tools to assess effectiveness and gaps.
- Completed a trip-building analysis project focused on improving the experience for travellers.
- Summarized findings and recommendations for the Head of Customer Service to support process improvements.
Camp Counselor
Camp Ramah in Canada
06.2024 - 08.2024
- Supported campers' personal growth by providing consistent emotional and social support.
- Planned engaging recreational programs aligned with camp themes and goals.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
School Ambassador
TanenbaumCHAT
09.2023 - 06.2024
- Supported prospective students during their decision-making process by sharing personal experiences as a School Ambassador at open houses and admission events.
- Assisted in organizing school events to increase student engagement and promote school-wide initiatives.
- Promoted mission, vision and culture of school to prospective students to increase enrolment.
- Demonstrated superior professionalism while interacting with parents and potential incoming students.
- Guided groups of up to 30 people on scheduled tours.
Education
Bachelor of Arts (honours) - Psychology
Queen’s University
Kingston, ON06-2028
High School Diploma -
Tanenbaum CHAT
Toronto, ON06-2024
Skills
- Emotional intelligence
- Problem-solving
- Effective communication
- Integrity
- Attention to detail
- Child supervision
- Adaptability
- Creativity
- Special needs experience
Timeline
Operations Manager
Stacie's Organizing Solutions
06.2025 - 08.2025
Content & Social Media Manager
Baseline Pickleball
06.2025 - 08.2025
Customer Service Intern
WeSki
05.2025 - 06.2025
Camp Counselor
Camp Ramah in Canada
06.2024 - 08.2024
School Ambassador
TanenbaumCHAT
09.2023 - 06.2024
Bachelor of Arts (honours) - Psychology
Queen’s University
High School Diploma -
Tanenbaum CHAT