Dana Gonzalez Gomez
Hesperia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Cashier
Winco
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
Veterinary Assistant - Veterinarian Assisting
Penn Foster Career School
Scranton, PA10.2024
Associate of Science - Math/Science
Victor Valley College
Victorville, CA06.2024
High School Diploma -
Sultana High School
Hesperia, CA05.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer Relations
- Conflict Resolution
- ID Verification
Certification
Bilteracy Seal
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Winco
11.2023 - Current
Veterinary Assistant - Veterinarian Assisting
Penn Foster Career School
Associate of Science - Math/Science
Victor Valley College
High School Diploma -
Sultana High School
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