Job Search Status
Open to workDesired Job Title
Administrative Office AssistantCustomer Service CoordinatorTemporary Workplace Signer (TWS)Work Type
Full TimeLocation Preference
On-SiteLocation: Sydney, NS
Open to relocation: No
Dana Gillis
Sydney,NS
Work Preference
Summary
Customer service professional with expertise in payment processing and records management. Demonstrated ability to improve client satisfaction through effective communication and problem-solving skills. Proven track record of resolving issues efficiently and enhancing overall service quality.
Overview
34
34
Years of experience
Work History
Administrative Office Assistant
Sydco Energy Ltd
Sydney, Nova Scotia
08.2023 - Current
- Coordinated dispatch activities by adjusting prices and processing delivery requests, achieving timely and accurate fulfillment.
- Processed deliveries and payments, ensuring accurate receivables records for customer accounts.
- Delivered frontline customer service by addressing product and pricing inquiries across multiple channels.
- Managed cash accounts for overdue payments through reconciliation and follow-up, increasing collection rates.
- Arranged payment plans for overdue accounts, streamlining collections process and strengthening customer relationships.
- Received and sent delivery requests via phone, email, and other channels to ensure timely deliveries.
- Prepared daily bank deposits according to company procedures.
- Maintained organized and accurate filing systems for efficient record-keeping.
Customer Service Coordinator
Coordinator Colbourne Chrysler Dodge Jeep Ram Ltd.
Sydney, Nova Scotia
2022 - 08.2023
- Coordinated service department appointments to optimize technician schedules and enhance overall customer satisfaction.
- Assisted service advisors with customer intake and administrative tasks to ensure smooth service operations.
- Dispatched incoming calls across departments to ensure effective communication and accurate routing to appropriate teams.
- Completed Department of Motor Vehicles paperwork for vehicle sales, adhering to regulatory requirements and procedures.
- Entered vehicle inventory into business management software, maintaining organized records for quick access.
Temporary Workplace Signer (TWS)
MacLeod Safety Services Ltd.
Sydney, Nova Scotia
05.2017 - 03.2018
- Planned and organized temporary workplace traffic control setups, optimizing equipment placement to enhance safety and ensure compliance.
- Monitored traffic control devices and work zones, enforcing safety standards and facilitating streamlined workflow.
- Conducted workplace safety briefings and hazard assessments, identifying and addressing potential risks to promote a safer work environment.
- Collaborated with team members to meet project objectives, emphasizing safety and adherence to regulations.
- Ensured safe work environments in strict compliance with company safety procedures and standards.
Education
Graduate Certificate - Business Administration
CBBC Career College
Sydney, NS06-2022
Diploma - Occupational Health And Safety (OHS)
Nova Scotia Community College
Sydney, NS07-2016
Skills
- Software proficiency
- Data entry and filing
- Communication skills
- Relationship management
- Attention to detail
- Workflow optimization
- Cash handling and deposits
- Multi-line phone operation
Timeline
Administrative Office Assistant
Sydco Energy Ltd
08.2023 - Current
Temporary Workplace Signer (TWS)
MacLeod Safety Services Ltd.
05.2017 - 03.2018
Customer Service Coordinator
Coordinator Colbourne Chrysler Dodge Jeep Ram Ltd.
2022 - 08.2023
Graduate Certificate - Business Administration
CBBC Career College
Diploma - Occupational Health And Safety (OHS)
Nova Scotia Community College