Dana Elrick
Belwood,Ontario
Summary
Personable and positive with a strong work ethic. Developed aptitude in creative problem-solving, project management, and communication. Experience in academic administration and student-facing roles. Seeking a permanent position where I can apply my unique skill-set at Waterloo and make a lasting impact on department progression and student experience.
Overview
10
10
years of professional experience
Work History
Student Transition and Engagement Officer
Faculty of Environment, University of Waterloo
Waterloo, ON
02.2023 - Current
- Manage and develop New Student Transition programming including Orientation, Waterloo Ready Day, and Peer Mentorship Program.
- Identify gaps in transition programming. Develop modules, opportunities, and deliverables to improve transition programming, current student experience, and student retention.
- Conduct research and interpret all undergraduate survey data. Respond to trends with initiatives based on best practices and new technologies.
- Interview, hire, train, and supervise co-ops, part-time student positions, and 80+ volunteers annually.
- Develop, manage, and execute large-scale events such as Environment Orientation and ENVigorate including; monitoring multiple budgets and funding, creating schedules, preparing event action plans, and managing overall event logistics.
- Collaborate, build relationships, and maintain communication with departments, colleagues, campus partners, and students to ensure projects meet larger institutional goals.
- Construct, map, and manage a communication plan for all undergraduate students with targeted communications to first-year, upper-year, conditional standing, and at-risk students.
- Provide ongoing operational advice and support to Environment Student Society. Maintain Faculty and Student Society relations through stakeholder engagement plan.
- Advise transitioning, conditional, and at-risk students as an academic advisor. Practice active listening, assess problems at hand, and provide custom succession plans for each student.
- Support complex academic, transition, and/or personal student concerns with an ethos of caring.
Exchange and Undergraduate Operations Coordinator
Faculty of Environment, University of Waterloo
Waterloo, ON
10.2022 - 02.2023
- Promote and lead student events including Student Leadership Lunch, International Opportunities Information Session, and Valedictorian Selection.
- Produce effective student communications and program marketing through web content maintenance, bulk emails, and social media posts.
- Support students on exchange terms through transfer credit assessments and tracking in Excel. Collaborate daily with academic advisors to support common students in meeting degree requirements.
- Maintain detailed reports and documentation for all inbound and outbound exchange students within the Faculty of Environment using Advisor-Student Information systems, Quest, OnBase.
- Support undergrad operations including but not limited to: minutes for weekly petitions meetings, documenting VIFs, course perception data collection, and administration for Outline Repository.
Student Relations Coordinator
Faculty of Environment, University of Waterloo
Waterloo, ON
07.2022 - 10.2022
- Assist with Student Engagement events including Orientation and Waterloo-Ready.
- Utilize problem-solving skills to proactively address future or current undergraduate operational challenges, student engagement gaps, and student communication.
- Construct databases and spreadsheets, record data, and edit minutes with a close attention to detail.
- Coordinate the Faculty of Environment's Fall 2022 Peer Mentorship Program including hiring, programming, scheduling, and ongoing support.
- Interact with students daily and think creatively to support their needs.
Office & Facilities Coordinator
Faculty of Environment, University of Waterloo
Waterloo, ON
05.2022 - 07.2022
- Keep up to date with the University's policies, programs, services, and events to maintain the best support to students, staff, and faculty daily as front line reception.
- Provide the best service experience to clients by having timely responses, actively listening to their needs, and directing them accordingly.
- Audit expense claim forms, track course enrollment data, and organize Dean's Office reports with a close attention to detail.
- Coordinate room bookings, key permits, and schedules for faculty and staff in a timely manor.
- Effectively manage time to multitask urgent projects and requests for the Dean's Office.
Stock Key Holder/Supervisor
Boathouse
Peterborough
06.2018 - 01.2022
- Responsible for managing and coordinating all stock, shipments, store layout, and backstock using Excel and store system.
- Supervise all employees on shift, provide tasks, and encourage team.
- Prepare staff schedules and respond to changes.
- Open and close tills.
- Lead by example; meet all sales targets month to month, deliver the highest quality work, and demonstrate excellent customer service.
- Track all employee sales and units per transaction to ensure store meets targets.
- Provide training to new employees, and employees that fall under sales targets.
Senior Camp Counselor
City of Barrie
Barrie, ON
06.2016 - 09.2020
- Plan and manage a wide range of activities and events for capacities of 100-200, focused on physical, social, and mental development.
- Identify camper needs and program gaps to maintain inclusive environments. Adjust programming accordingly.
- Mentor and coach campers to build confidence and self-esteem.
- Utilize active listening and interpersonal skills.
- Cultivate effective relationships with campers, parents and other camp counselors.
- Communicate progress in weekly staff meetings.
- Assist with administrative duties by making phone-calls, reporting, and monitoring.
- Follow Municipality protocols to ensure confidentiality, safety, and a healthy environment for staff and participants.
Shift Manager/Team Leader
McDonald's
Oro-Medonte, ON
02.2014 - 06.2016
- Supervise daily operations.
- Organize floor and assign employee tasks to ensure optimal efficiency and high quality customer service is always achieved.
- Assist with opening and closing tills.
- Stay up to date on marketing, food-safety regulations, and store policies.
- Train new employees accordingly.
Education
Bachelor of Arts (Honours) - Philosophy & Minor in History
Trent University
Peterborough, ON05.2022
Skills
- Problem Solving
- Event Planning
- Relationship Management
- Time Management and Organization
- Verbal and Written Communication
- MS Office and WCMS Web Management
- Self-Motivation
- Team Leadership
Summary of Qualifications
- 2 years experience in student-facing role with engagement focused work
- 8 years experience managing and/or supervising
- 3-4 years experience running events for 200+ attendees
- 1.5 years in the Faculty of Environment, University of Waterloo with an adept understanding of programs, policies, and processes
Academic Accomplishments
- Trent University, Dean's List Graduate - Honour Role (2022)
- Trent University, Gzwoski College Academic Award - 80% or higher GPA in one academic year (2020, 2021)
- Trent University, President's Prestigious Full Tuition Scholarship - 90% or higher GPA (2016)
- Trent University, Essay Nominated by David Sheinin (M.A., Ph.D.) for Undergraduate Historical Prize (2021)
Volunteer Engagements
Green Office (University of Waterloo) - 06/2022-Current
- Identify sustainability goals and work closely with office members to prioritize sustainability projects.
- Advocate and promote sustainable initiatives in the office by crafting a monthly newsletter, designing posters, developing web content, and organizing events.
Children's Montessori and Preparatory School (Peterborough) - 2020-2021
- Supervise students in a classroom, while aiding in emotional and educational support for students.
- Follow teacher's day plans in a classroom, and create activities in gym and literacy classes.
- Accommodate for students needs to create an accessible learning space.
Rotary Club of Barrie: 2016-Current
- Fundraising Event Volunteer.
- Distribute tickets, promote local fundraising events and assist in clean up as needed.
Independent Project: 2016
- Develop a successful Environmental Justice Awareness Campaign.
- Visit elementary schools in the Simcoe County District School Board and educate youth on fresh water accessibility and water shortage.
- Create engaging activities for youth while promoting environmental sustainability.
- Partner with the local MEC store, selling Nalgene water bottles in the community to fundraise for the Charity: Water Organization.
Special Certifications
- CPR/First Aid
- High Five Certification (Training in Recreational Programming and Principles of Childhood Development)
- Class IV Canoeing
- Outdoor Education Student (Eastview Secondary School)
Timeline
Student Transition and Engagement Officer
Faculty of Environment, University of Waterloo
02.2023 - Current
Exchange and Undergraduate Operations Coordinator
Faculty of Environment, University of Waterloo
10.2022 - 02.2023
Student Relations Coordinator
Faculty of Environment, University of Waterloo
07.2022 - 10.2022
Office & Facilities Coordinator
Faculty of Environment, University of Waterloo
05.2022 - 07.2022
Stock Key Holder/Supervisor
Boathouse
06.2018 - 01.2022
Senior Camp Counselor
City of Barrie
06.2016 - 09.2020
Shift Manager/Team Leader
McDonald's
02.2014 - 06.2016
Bachelor of Arts (Honours) - Philosophy & Minor in History
Trent University
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