Summary
Overview
Work History
Education
Skills
Timeline

Dana Dymichkowsky-Protsack

Edmonton,AB

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Cashier

No Frills
05.2025 - Current
  • Utilize point of sale system to process payments and transactions.
  • Provide efficient and courteous service to customers.
  • Maintain cleanliness of the checkout areas.
  • Monitor self-checkout stations to assist customers and resolve register problems.

Cashier

PetSmart
09.2022 - 01.2023
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Assisted customers with locating items throughout the store when needed.
  • Informed customers of special promotions, loyalty program, and discounts.

Key Holder

Just Cozy
09.2021 - 11.2022
  • Executed opening and closing procedures such as counting and balancing cash register, creating bank deposits, and planning next days tasks.
  • Efficiently created displays for new merchandise to maintain the store's visual representation.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Confidently handled day to day operations with little to no communication with management.

Key Holder

Lazy One
08.2019 - 01.2021
  • Managed opening and closing duties such as, counting and balancing cash register, creating bank deposits, and filling out any necessary paperwork.
  • Examined merchandise to ensure it was correctly priced and displayed.
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
  • Processed sales transactions quickly and accurately using POS system while maintaining efficient customer service.

Sales Associate

Warehouse One The Jean Store
12.2017 - 11.2018
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Managed efficient cash register operations.
  • Assisted customers with fitting room needs, enhancing their shopping experience and increasing likelihood of purchases.

Education

High School Diploma -

Cardinal Collins Academic Centre
06-2020

Skills

  • Customer service
  • Cash handling
  • POS system operations
  • Written/verbal communication
  • Attention to detail
  • Multitasking and time management
  • Organization
  • Patience and empathy
  • Team player attitude
  • Ability to work independently
  • Work ethic and integrity

Timeline

Cashier - No Frills
05.2025 - Current
Cashier - PetSmart
09.2022 - 01.2023
Key Holder - Just Cozy
09.2021 - 11.2022
Key Holder - Lazy One
08.2019 - 01.2021
Sales Associate - Warehouse One The Jean Store
12.2017 - 11.2018
Cardinal Collins Academic Centre - High School Diploma,

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Dana Dymichkowsky-Protsack